Professional Service Engineer - Digital Solutions

Overview : This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support IS Responsibilities : Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration Administer AWS/Azure infrastructure, networking, and security Implement high availability, disaster recovery, and performance optimization Execute safe deployments and upgrades with proper validation and rollback plans Manage monitoring, alerting, logging, and KPI reporting to improve MTTR Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs) Own backup strategy, DR readiness, and testing Maintain security controls and support ISO 27001:2022 compliance Maintain documentation and support 24/7 operations, including on-call rotations Qualifications : Must-have 4–7+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support Engineering degree in Computer Science / IT (or a related field) Hybrid infrastructure experience (cloud + on-prem, AWS/Azure) Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge Hands-on experience with Microsoft SQL Server (backup, restore, maintenance) Strong troubleshooting, communication, and monitoring/logging tool experience Knowledge of cybersecurity principles and best practices for securing real-time systems. Nice-to-have ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk Cloud/infrastructure certifications (AWS/Azure, etc.) #LI-MD1