Digital Experience Engineer (Buenos Aires, Capital Federal, AR, C1107CBE)

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together . More About Us: Our Global Business Center (GBC) in Buenos Aires was established in 2004 and our diverse and multinational workforce of more than 2800 colleagues have been powering ExxonMobil’s global businesses ever since. We are proud to be part of  an inclusive, safe, and vibrant work environment. The IT department is seeking new candidates to its dynamic team. The department provides support worldwide to the Organizations all along the value chain from exploration through site development to production. What role you will play in our team: The Digital Experience (DEX) Engineer is responsible for driving the organization’s Digital Employee Experience strategy through data-driven insights, observability, and automation. This role leverages Nexthink and related technologies to proactively monitor, measure, and improve the digital experience of employees across endpoint devices and workplace services. The position focuses on analyzing experience data, identifying improvement opportunities, developing automated remediation solutions, and enabling self-service capabilities that reduce user friction and improve productivity. By combining analytics, automation, and endpoint expertise, the DEX Engineer helps create a more reliable, efficient, and user-centric digital workplace. In this role, you will collaborate with infrastructure, endpoint management, service desk, application support, and business teams to transform telemetry into actionable insights, improve operational effectiveness, and enhance employee satisfaction through continuous experience optimization. While this description covers a broad range of technologies, we are hiring for multiple teams. We value strong experience in some of these areas and a willingness to learn others. You are not expected to meet every requirement to apply. What you will do: • Own and continuously improve the Digital Employee Experience platform and its associated capabilities • Manage Nexthink platform configuration, governance, feature adoption, and lifecycle management • Design, develop, and deploy Nexthink use cases focused on observability, automation, compliance, endpoint health, and user experience improvements • Analyze Digital Experience metrics and identify opportunities to improve employee productivity and satisfaction • Monitor DEX Score trends and investigate drivers impacting employee experience • Build and maintain Nexthink Remote Actions, campaigns, workflows, and self-healing automations • Develop automated remediation solutions using PowerShell and Nexthink Flow • Create dashboards, reports, and executive scorecards to provide visibility into user experience and endpoint performance • Monitor frustrated user trends and proactively identify recurring issues affecting the digital workplace • Collaborate with End User Computing, Service Desk, Infrastructure, Security, and Application Support teams to prioritize and resolve experience-impacting issues • Translate telemetry data into actionable recommendations and operational improvements • Support enterprise initiatives by providing technical expertise, monitoring capabilities, and user experience insights • Promote digital experience best practices and drive adoption of DEX capabilities across IT organizations • Contribute to continuous improvement initiatives focused on employee productivity, automation, and workplace modernization • Support integration of Nexthink with enterprise platforms, workflows, and operational processes About You: • Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Analytics, or related field • 3+ years of experience in Digital Experience, Endpoint Engineering, EUC, Workplace Engineering, IT Operations, Observability, or related roles • Hands-on experience administering and supporting Nexthink in enterprise environments • Experience developing Nexthink Remote Actions, campaigns, and automation workflows • Strong PowerShell scripting skills for automation, diagnostics, and endpoint remediation • Experience building dashboards, reports, and data visualizations for operational and leadership audiences • Understanding of Nexthink Data Model, DEX concepts, and employee experience