Senior enterprise technology engineer

Entity: Technology Job Family Group: IT&S Group Job Description: The role of Sr. Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams. The Sr. Engineer would be responsible for troubleshooting support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach. The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to enhance the customer satisfaction and other departmental goals. Giving direction and mentoring the direct and indirect reports to enhance performance and benchmark them with the best industry practices will be a crucial deliverable of the role. The role will also require to build balanced working relationship with all the IT support teams and the business to ensure a detailed delivery of key performance indicators. The position also entails travels [less than 10%] and other Operating Entities in case of specific business requirements. Below are some of the key responsibilities which may not be comprehensive in nature. Responsibilities: The role involves working with Team Leaders, Assistant Managers and technicians to provide 3rd Line Network support and build/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities. People Management- Develop co-operation and encouraging behaviours within the team and with those with whom the team has relationships with internally and externally. Ownership and follow through/resolution of all issues impacting service/Operations. Work optimally with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts. Responsible to maintain departmental standards and quality initiatives in all aspects of work. Setup monitor and maintain the network systems. Working as an effective member of the team and developing good working relationships with business and/or IT colleagues. Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure. Effectively handling administration, planning, meetings and prioritising own workload. Strong Management focus with emphasis on call, incident and problem management, relationship management. Implementation / Design of appropriate metrics and Service Level Management to handle at all levels with the department and individual level. Maintain a high level of interaction with all internal/External customers/BUs. Networking- Achieve by influencing and collaborating across national and functional borders internally. Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers. Qualification and Experience: Graduate in any field with 8+ years of overall experience. Good years in handling large and sophisticated IT Operations and relationship management in Remote IT infrastructure management with a tried focus on Incident and Problem management / project management Experience in handling a Shared Infrastructure Environment Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations. Essential: Excellent English verbal / written communication / analytical and presentation skills Having ITIL Foundation v3 certification or knowledge Good understanding of the IT infrastructure components and be able to handle major incidents and priority issues. Ability to coordinate and work through all teams in IT Operations Flexible, ‘can-do’ attitude and willing to take ownership. Good sense of task ownership and task delivery to agreed dates. Ability to continually learn the changes to the infrastructure and assess impact. Ability to work under stress and address any departmental ad-hoc activity. Event / Incident / Problem & Change Management skills Analytical Skills – Management Information / Reporting Communication and Interpersonal skills Client management skills Task planning and execution skills Knowledge of automation and scripting Desirable: Cisco/Juniper Professional level Certi