Technical Service Representative / Intervention Services and Drilling Tools

Join our team as a Technical Service Representative specializing in Intervention Services and Drilling Tools. You'll deliver expert technical support and customer service while coordinating complex oilfield operations 24/7. This dynamic role combines deep product knowledge with operational excellence, ensuring optimal equipment performance and seamless job execution from planning through completion.
Roles and Responsibilities Technical Support & Customer Service: Provide 24/7 on-call technical expertise for intervention services and drilling tools, assess customer requirements, and deliver customized solutions Job Planning & Coordination: Develop comprehensive pre-job plans, coordinate shop technicians and field supervisors, and ensure drilling tools and intervention equipment are job-ready Equipment Management: Inspect drilling tools and intervention equipment before deployment, verify proper techniques and configurations for specific well conditions Operations Coordination: Manage equipment and personnel deployment across branches, oversee job documentation (invoices, transfers, repairs), and maintain JETS tracking system accuracy Field Operations: Execute field interventions as required, provide relief coverage for field supervisors, and ensure drilling tool performance meets specifications Technical Excellence: Troubleshoot downhole equipment issues, recommend alternative solutions proactively, and maintain expertise across all product line offerings Process Optimization: Identify operational efficiencies, implement quality initiatives to reduce costs, achieve 100% error-free dispatch, and exceed HSSE performance targets Knowledge Leadership: Train shop and field personnel on intervention services and drilling tools, promote best practices, and demonstrate technical leadership Compliance & Reporting: Enforce QHSE, quality, and EEP standards; collect daily field reports; and maintain accurate data management systems Skills / Education 3-5 years oilfield experience with intervention services and/or drilling tools (Field Supervisor or 3+ years Technical/Customer Service Representative experience)
Strong technical knowledge of downhole equipment, drilling tools, and intervention systems Understanding of drilling rig, service rig, and coil tubing operations Excellent communication, multitasking, and proactive planning capabilities Proficiency in JDE and industry-specific software systems Mathematical aptitude and journey management expertise Completion of HSSE, Quality, and EEP mandatory training programs Product line-specific training for intervention services and drilling tools Self-motivated technical expert with supervisory/management skills Customer-focused problem solver with proven initiative Safety-oriented professional with a "can-do" attitude and leadership presence #LI-KP1