Field Service Technician - Permian

Provide a high level of customer service for product maintenance and repair in the field and customer locations. Responsible for daily field operations, ensuring high-quality service delivery while maintaining strong safety culture. Provide technical guidance and ensure optimal equipment performance in the field.

Responsibilities

PRIMARY RESPONSIBILITIES

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Conduct preventative maintenance to minimize downtime and optimize system performance.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

JOB REQUIREMENTS

• Strong mechanical and electrical troubleshooting skills
• Ability to work independently in remote field locations under varying conditions
• Maintain strong safety culture
• Basic math skills
• High work ethic, dependability, and detail oriented.
• Excellent communication and customer service skills
• Must be a team player
• Must be open to cross-training opportunities.
• Ability to work in non-climate-controlled manufacturing shop or field site
• Ability to stand up to 12 hours daily
• Ability to walk up to 12 hours daily
• Ability to bend/stoop up to 12 hours daily
• Ability to lift up to 50lbs regularly

Qualifications

• High school diploma or equivalent preferred
• Technical degree or vocational training preferred
• Two years of field service experience in ESP systems
• Previous experience in artificial lift preferred