Business Development Manager - Digital Production Services

The position manages opportunities from initial engagement through commercial close and remains accountable for account development after deployment. The role partners closely with Customer Success Engineering, implementation, product management, engineering, operations, and the 24/7 Engineering and Optimization team to support effective onboarding, customer adoption, measurable value delivery, retention, and expansion.

Key Measures of Success

• Qualified pipeline, bookings, revenue, and forecast accuracy.
• New customers, pilots, commercial conversions, and deployed assets or wells.
• Growth within existing accounts and expansion across additional solutions or artificial-lift applications.
• Customer adoption, documented value realization, retention, and reference ability.
• Effective cross-functional execution from commercial close through onboarding and ongoing account development.

Responsibilities

• Develop and execute sales and account plans for assigned customers, prospects, and markets.
• Identify, qualify, and pursue new business opportunities across small, medium, and large oil and gas accounts.
• Build relationships with production, artificial lift, operations, engineering, digital, procurement, and executive stakeholders.
• Understand customer production challenges, operating workflows, business objectives, and decision criteria.
• Position and sell NOV digital production solutions for ESP, gas lift, rod lift, and other applicable production-monitoring, optimization, and automation use cases.
• Lead customer discovery sessions, presentations, demonstrations, workshops, proposals, pilots, business cases, and value discussions.
• Develop solution scope, pricing, implementation assumptions, success criteria, and commercial proposals in coordination with internal stakeholders.
• Lead commercial discussions and negotiations within established pricing, contracting, and approval guidelines.
• Coordinate strategic and large-account opportunities with regional sales, corporate sales, product-line leadership, and other NOV business units.
• Maintain an accurate and actionable opportunity pipeline, including customer activity, sales stages, forecasts, risks, and next steps.
• Partner with Customer Success Engineering and delivery teams to establish customer objectives, onboarding plans, workflows, training requirements, and measures of success.
• Maintain commercial ownership of assigned accounts following deployment and conduct regular customer reviews focused on adoption, outcomes, satisfaction, and future needs.
• Expand existing accounts by increasing adoption across additional wells, assets, artificial-lift methods, operating areas, and business units.
• Identify and address commercial or adoption risks that may affect customer value, renewal, or expansion.
• Communicate customer feedback, competitive activity, market trends, and product requirements to sales and product leadership.
• Represent NOV at customer meetings, industry events, conferences, and other market-development activities.

Qualifications

Qualifications

• Bachelor's degree in engineering, business, or a related field, or an equivalent combination of education and relevant experience.
• Experience in oil and gas production, artificial lift, digital production, production optimization, technical sales, account management, or customer success.
• Demonstrated ability to build trusted customer relationships and communicate effectively with technical, operational, commercial, and executive stakeholders.
• Ability to understand customer needs and translate technical capabilities into clear operational and business value.
• Experience supporting customer presentations, demonstrations, proposals, commercial discussions, or account-development activities.
• Strong written, verbal, organizational, and cross-functional collaboration skills.
• Ability to manage multiple opportunities and accounts while maintaining disciplined follow-up and accurate sales information.
• Ability and willingness to travel to customer locations, NOV facilities, and industry events as required.

Preferred Qualifications

• Knowledge of ESP, gas lift, rod lift, production surveillance, nodal analysis, or production-optimization workflows.
• Experience selling or supporting software, digital services, monitoring solutions, or automation technology in the oil and gas industry.
• Experience developing business cases that connect technology adoption to production improvement, operating efficiency, equipment reliability, or reduced risk.
• Experience with CRM systems, opportunity management, forecasting, and account planning.
• Demonstrated leadership, coaching, or mentoring experience.