Field Service Representative

The Field Service Representative (Technician, Field Service III) delivers comprehensive field support for NOV Fiber Glass Systems' RTP (spoolable) and RTR/GRE (jointed) products. This role involves installing and assembling systems, performing inspections and testing, troubleshooting issues, and providing technical guidance and training to customers and installers. The incumbent will travel extensively to remote oilfields, rigs, marine platforms, and industrial sites worldwide, ensuring safety and compliance while maintaining accurate field documentation and coordinating with internal teams.

Responsibilities

• Install and assemble spoolable (RTP) and jointed (RTR/GRE) fiber glass systems at customer sites.
• Perform connector and joint assembly, inspection, and testing per company standards.
• Diagnose and troubleshoot system issues, providing on‑site repairs.
• Conduct technical support and provide guidance to installers and customers.
• Deliver training sessions for field personnel on product installation and maintenance.
• Complete accurate field documentation, including service reports and data entry.
• Ensure compliance with safety regulations and company HSE policies in remote locations.
• Coordinate with the Field Service Manager and internal teams to schedule service calls.
• Maintain inventory of tools, spare parts, and equipment required for field operations.
• Travel extensively to global oilfields, rigs, marine platforms, and industrial sites as needed.

Qualifications

• Associate’s degree or technical certification in mechanical, electrical, or related field; or equivalent experience.
• Minimum 3 years of field service experience with fiber glass or composite piping systems.
• Strong field-service background in RTR/RTP installation or closely related piping systems
• Written and spoken English
• Mechanical aptitude
• Ability to work safely in remote/onshore/offshore locations
• Valid driving license and willingness to travel extensively.