Portsmouth Information & Digital Services Intern (12 Month Contract) HAM PO6 4PX

Job Purpose

Kick-start your career in IT with hands-on experience in a busy, supportive environment.

Magma Global is now part of TechnipFMC following its recent acquisition. We’re looking for an enthusiastic IT Support Intern to join our team and gain hands-on experience within an innovative business, backed by the scale and opportunities of a global organisation. The position will be based in the Portsmouth office and is being offered on a fixed term contract for 12 months. This is a great opportunity for someone who is studying towards, or has a strong interest in, a career in IT and wants to build practical experience supporting users, hardware, software and day-to-day technology.

Working alongside experienced IT professionals, you’ll help provide a reliable and customer-focused support service while developing your technical skills and understanding of how IT supports a global business.

Job Description

As part of the IT team, you’ll get involved in a variety of activities, including:

• Providing IT support to colleagues based onsite and remotely
• Responding to IT queries submitted through the service desk
• Helping prioritise and manage support tickets, keeping users updated along the way
• Setting up and configuring laptops, desktops, printers and other IT equipment
• Troubleshooting hardware, software, operating system and network connectivity issues
• Supporting the maintenance of IT hardware and asset records
• Working with experienced IT colleagues to investigate and escalate more complex issues
• Helping coordinate third-party IT contractors when they are working onsite
• Supporting the wider IT team with day-to-day activities and projects

You are meant for this job if:

You don’t need to know everything already. We’re looking for someone who is curious, approachable and keen to learn.

Ideally, you’ll bring:

• A basic understanding of computer hardware, software and networking
• An interest in developing a career in IT or technology
• Good written and verbal communication skills
• Confidence interacting with colleagues and providing a helpful service
• The ability to work independently as well as part of a team
• A proactive approach to problem-solving
• Most importantly, a willingness to learn and develop

This internship will give you practical exposure to a professional IT environment and the opportunity to:

• Build hands-on IT support and troubleshooting experience
• Develop your knowledge of business hardware, software and networks
• Learn how a professional IT service desk operates
• Work alongside experienced IT professionals
• Build your communication, customer service and problem-solving skills
• Gain valuable experience to support your future career in IT

If you’re interested in technology, enjoy helping people solve problems and are keen to turn your knowledge into practical experience, we’d love to hear from you.

What we offer

• My Annual Leave - 27 days + 8 fixed public holidays.
• My Wealth and Protection – Critical Illness Cover, Income Protection, Life Assurance, Will Writing, Workplace Isa, Group Personal Pension Plan - employer contributions up to 10%.
• My Health and Wellbeing - Private Medical Insurance, Employee Assistance Programme, Dental Insurance, Health Assessments & Personal Accident Insurance.
• My Lifestyle - Electric Vehicle Scheme, Cyle2Work, Employee Tech Scheme, Give as You Earn, GymFlex, Holiday Trading, Personal Travel Insurance, Perks at Work.
• My Workplace - Hybrid Working, Flexible Working Arrangements, Enhanced Maternity and Parental leave, Talent/Management and Leadership programs, Various inhouse training opportunities for your personal development.
• My Giving - Volunteering Day, Various Social and Health & Wellbeing groups.