Colombia -Bogota- Customer service and support analyst I- Landmark (Bogota, DC, CO)

Job Duties

Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows. Escalates all complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain. Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree. Experience is required. Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

Degree in geoscience, engineering, or computer science is preferred.

Provides remote technical support services to external and internal users of Landmark environment.

Resolves the end user's service request by applying established problem solving techniques including trouble shooting.

Adavanced English

SAP experience preferred

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

Calle 113 #7-80, 3.Floor Torre, Bogota, , , Colombia

Job Details

Requisition Number: 212571 Experience Level: Entry-Level Job Family: Support Services Product Service Line: [[division]]
Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information Compensation is competitive and commensurate with experience.