IT Intern

Job Description

The IT Intern supports the local IT team while gaining practical experience in workplace technology and customer service. Under the guidance of experienced team members, the Intern helps with basic hardware, software, peripheral, and user-support activities, follows established procedures, keeps records accurate, and refers more complex issues to the appropriate support resource. The role is designed to build foundational technical, communication, and professional skills in a structured learning environment. Relationships: Reports to the Service Team Leader or assigned Onsite Support mentor.

Successful Position holders are excellent communicators, enjoy solving problems, and work well both independently and in a team.

Roles and Responsibilities:

• Gathers basic information from users and helps identify common issues under supervision.

• Helps resolve routine incidents and service requests by following approved instructions and checklists.

• Escalates issues promptly to the assigned mentor or appropriate support team.

• Records clear and accurate incident and service-request details in the support system.

• Provides courteous status updates to users as directed by the support team.

• Updates assigned tickets and task records and hands them over when further support is needed.

• Assists with user follow-up and gathers feedback when requested.

• Completes required onboarding, safety, security, and IT support training.

• Complies with QHSE, information-security, data-privacy, and IT policies.

• Works cooperatively with users, the local IT team, and other support groups.

• Assists with preparing, staging, and checking PCs and standard peripherals.

• Helps update asset records and inventory information under supervision.

• Supports standard device setup, relocation, and basic change activities as instructed.

• Carries out basic hardware and software checks using approved guides and tools.

• Participates in team meetings, learning activities, and assigned improvement tasks.

Learning and Development Responsibilities:

• Learns and applies standard IT support processes, checklists, and documentation practices.

• Asks questions and seeks guidance whenever a task is unclear or beyond the assigned internship scope.

• Provides basic user assistance using approved knowledge articles and instructions.

• Shares observations about recurring issues or unclear instructions with the assigned mentor.

• Protects confidential company and user information and follows access restrictions.

• Builds technical knowledge through assigned training, observation, and supervised practice.

Qualifications and Experience:

• Currently pursuing or recently completed a diploma or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. An interest in technology and basic familiarity with computers, operating systems, office productivity tools, and common peripherals are preferred.

• Previous professional IT experience is not required. Relevant coursework, academic projects, volunteering, laboratory work, or customer-service experience will be considered an advantage.

• Communicates clearly in English & Russian and shows a genuine interest in learning.

• Dependable, punctual, and willing to work within the agreed internship schedule.

• Is open to supporting Ashgabat Office when appropriate and accompanied or guided as required.

• Shows initiative while staying within assigned tasks and asking for guidance when needed.

• Ability to create clear notes and basic support documentation.

• Courteous and service-oriented when assisting users.

• Communicates respectfully and works well with others.

• Understands the importance of helpful, courteous service and user satisfaction.

• Contributes positively as a member of the team.

• Remains calm, organized, and willing to ask for help during busy periods.

• Manages assigned tasks and time with support from the mentor or team.

• Uses basic problem-solving skills and learns from feedback.

• Can follow written instructions, checklists, and basic technical documentation.

• Basic awareness of IT service-management concepts is a plus.

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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