Customer Service Representative
Company
Brunel
Location
Toronto, Canada
Employment type
Full-time
Posted
3 hours ago
Listed via
Brunel
- Process customer inquiries received by email and telephone in a timely and professional manner.
- Review, enter, confirm, monitor, and follow up on customer orders.
- Process order changes and cancellations accurately.
- Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
- Monitor order progress and maintain clear communication with customers throughout the order process.
- Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
- Prepare and process invoices for completed orders.
- Print, scan, prepare, and file administrative documents as required.
- Answer and direct incoming telephone calls.
- Provide backup support for inbound orders and inventory supply monitoring.
- Assist with sample processing and the management of promotional materials when required.
- Complete additional assignments in accordance with established procedures and management direction.
- Represent the organization professionally and contribute positively to its values, culture, and reputation.
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