Customer Success Manager (Doha, DA, QA, 11111)

Responsibilities

• Own post-sale customer relationships and develop success plans aligned with customer business objectives.
• Coordinate seamless transitions across onboarding, adoption, and ongoing operations.
• Monitor product usage and adoption, address barriers, and demonstrate measurable customer outcomes.
• Lead customer business reviews, engage key stakeholders, and track agreed actions.
• Assess account health, proactively manage risks, and coordinate cross-functional escalations and recovery plans.
• Partner with Sales on renewal readiness and retention and identify qualified expansion opportunities while Sales retains commercial ownership.
• Tailor engagement to customer needs and account segments

Required Qualifications

• Bachelor's degree in Engineering, Geoscience, Computer Science, Information Technology, Business or a related discipline.
• Five or more years of experience in Customer Success, account management, consulting, professional services, technical account management or a comparable customer-facing role.
• Experience managing complex enterprise customer relationships and communicating with operational, technical and executive stakeholders.
• Demonstrated ability to influence and coordinate cross-functional teams without direct authority.
• Strong written and verbal communication, presentation, analytical, organizational and problem-solving skills.
• Ability to manage multiple accounts, priorities, risks and action plans in a global, matrixed environment.

Preferred Qualifications

• Experience with enterprise software, digital transformation, cloud or industrial technology solutions.
• Knowledge of energy industry workflows, including upstream, subsurface, drilling, wells, production or data-management environments.
• Experience with customer health, adoption, value realization, renewal readiness and executive governance frameworks.
• Familiarity with CRM, product telemetry, analytics and reporting tools such as Salesforce and Power BI.

Core Competencies

Customer focus | Strategic relationship management | Executive communication | Business acumen | Cross-functional leadership | Data-driven decision making | Change and adoption management | Risk mitigation | Results-focused execution

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

OFF # 01, Algassar tower, office tower, Doha, Qatar Doha, 11111, Qatar

Job Details

Requisition Number: 212372 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: [[division]]
Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information Compensation is competitive and commensurate with experience.