Business Analyst

NOV is seeking a strong Business Analyst with a background in customer relationship management, sales automation, marketing automation, field service, and configuration and quoting to join our Customer Experience (CX) Product Team. The BA will work as a liaison between the business partners and the Development teams, in the ongoing flow management of CX centric products and projects.

Responsibilities

• Analyze business requirements and translate them into well-defined user stories, functional requirements, process flows, acceptance criteria, and supporting documentation.
• Ask appropriate questions and challenge assumptions to ensure requirements address the underlying business problem, rather than simply documenting the requested solution.
• Document current-state and future-state business processes and identify gaps, dependencies, impacts, and opportunities for process improvement.
• Work with Product Managers and CX Leads to refine requirements and ensure proposed solutions align with established CX product strategy, architecture, standards, and business processes.
• Support backlog refinement and iteration planning by ensuring requirements and user stories are sufficiently understood, documented, and prepared for development.
• Collaborate with functional and technical teams throughout development to clarify requirements, answer questions, resolve gaps, and support solution decisions.
• Coordinate across business, functional, and technical stakeholders to identify and communicate dependencies, risks, issues, and impacts associated with proposed changes.
• Support functional and integration testing by developing test scenarios, validating expected results, documenting defects, and coordinating resolution with delivery teams.
• Validate delivered functionality against documented business requirements and acceptance criteria before release.
• Assist in analyzing production issues to determine whether they are related to system functionality, configuration, data, integration, or business process and coordinate with the appropriate teams for resolution.
• Identify opportunities to standardize and simplify business processes, promote reuse of existing CX capabilities, and minimize unnecessary customization.
• Maintain clear and current requirements, process documentation, decisions, and other artifacts necessary to support the ongoing operation and enhancement of assigned CX products.
• Manage multiple assignments and priorities while maintaining quality and meeting agreed delivery timelines.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent relevant professional experience.
• Minimum 3-5 years of experience as a Business Analyst, Functional Analyst, Product Analyst, or similar role supporting business applications or technology initiatives.
• Experience working with CRM, Field Service, Sales, Marketing, Customer Service, CPQ, eCommerce, or related enterprise applications preferred.
• Knowledge of Sales, Marketing, Field Service, Customer Service, quoting, or other customer-facing business processes preferred.
• Experience with platforms such as Microsoft Dynamics 365, Oracle CX, Oracle CPQ, or similar enterprise applications is preferred.
• Demonstrated experience gathering, analyzing, documenting, and communicating business and functional requirements.
• Experience with Agile delivery methodologies, including backlog refinement, Sprints, Kanban, and iterative delivery.
• Experience supporting functional testing and User Acceptance Testing.
• Experience working with globally distributed teams and enterprise-scale solutions is a plus.
• Excellent written and verbal communication skills.