ServiceNow Citizen Development Coach (Bangalore, KA, IN, 560066)

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together . ExxonMobil’s affiliates in India ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics. ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities. The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe. ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India . What role you will play in our team Experienced IT professional specializing in Service Management and DevOps practices. The Citizen Developer Coach is responsible for mentoring and guiding business users (citizen developers) in building applications using ServiceNow’s low-code/no-code capabilities. This role ensures adherence to governance, security, and quality standards while fostering innovation and enabling rapid application development across the organization. What you will do Conduct onboarding and training sessions for citizen developers. Educate users on ServiceNow low-code tools such as App Engine Studio, Flow Designer, and Integration Hub. Ensure citizen-developed applications comply with organizational standards. Implement guardrails for security, data integrity, and performance. Review and validate citizen-developed applications for functionality and compliance. Use tools like Automated Test Framework for testing. About you Skills and Qualifications B.E/B.Tech in Computer science or related courses Understanding IT governance frameworks (e.g., ITIL 4) is crucial for ensuring that all citizen-built applications are secure, compliant, and well-integrated into the existing enterprise systems. SOLID GitHub Actions, CI/CD practices background The core function involves providing guidance, training, and support to non-technical colleagues, serving as a role model, and providing reusable templates. Experience with the scrum and agile practices Analytical Thinking & Problem-Solving: Ability to analyze complex situations and develop solutions that deliver measurable business value. Collaboration & Teamwork: Proven experience working effectively across global teams and diverse cultures. Ownership & Initiative: Demonstrates accountability and proactively drives solutions to completion. Clear Communication: Communicates ideas and technical concepts effectively to both technical and non-technical stakeholders. Adaptability: Thrives in dynamic environments and adjusts quickly to organizational changes and priorities. Knowledge of IT governance, security, and compliance standards . (good to have). Preferred Qualifications/ Experience Exposure to Agile scrum methodologies Understanding IT governance frameworks (e.g., ITIL 4) Any prior working experience in a Oil & Gas sector, Hands-on Experience with major third-party geoscience applications, including Petrel and RokDoc Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without