Service Delivery Coordinator – Wireline/TCP Services
Company
Baker Hughes
Location
KE-Nairobi-Nairobi-The Address Building, off Waiyaki Way, Kenya
Employment type
Full-time
Posted
Jun 25, 2026
Listed via
Baker Hughes
Service Delivery Coordinator – Wireline/TCP Services Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? Partner with the best Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future Fuel your passion As the Service Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short- and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions. As a Service Delivery Coordinator, you will be responsible for: Protecting the health and safety of our personnel and the environment. Managing Tubing conveyed Perforation(TCP) operation onshore and maintenance team, job planning, client technical meetings and workshop set up Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon Share TCP experience with low experience team members and grow them to leadership positions in the future. Coordinating and monitor all job activities as outlined in MTJC across organizational boundaries. Being the primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes. Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients' objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP) . Being responsible for prompt escalation of issues that can impact service delivery. Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash Fuel your passion To be successful in this role you will: Have a bachelor's degree in relevant discipline Have at least 5 years' experience in wireline service. Capable of Running TCP and Logging operation Capable of setting up Wireline base in remote area for TCP Have experience in a supervisory role Have technical knowledge and engineering understanding of TCP Demonstrate Intermediate / advanced English. The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.
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