DG BOSS: Service Desk Specialist (FN)

Title: DG BOSS: Service Desk Specialist (FN) Receives, logs, analyzes and processes and tracks records of service orders and request activities. Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement. Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards. Performs analysis to properly classify the service orders/request and dispatches to correct department. Follow up with customers to ensure their service orders and requests are resolved. Performs quality control on work classification and service order/request data enterer into CMMS. Performs trend analysis or service orders performance and recommend solutions to department heads. Manages scheduled work such as projects and scheduled calibration and maintenance; and ensures work orders are issued to departments in a timely manner. Coordinates with Facility Management Specialist to make sure all facility data related to scheduled work is current. Assists in preparation and submittal of all documentation related to service and work orders. Perform other duties as assigned. Basic Qualifications Must have good oral and written communication skills which enable to effectively liaise with clients, other departments within the organization, subcontractors and clients, and report directly to Senior Management. Particular attention to details, good project management skills. Must pass overseas medical screening and be in good health. Must be contract oriented and computer literate in Microsoft Office software. Must have a valid and be able to obtain Non-Pro or Professional driver’s license with at least 2 restriction code. Preferred Qualifications JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING: Knowledge in Maximo is highly desired. Knowledge in using Computerized Maintenance Management System (CMMS) such as Oracle, to generate maintenance schedules is highly desired. EDUCATION: Associate or bachelor’s degree in Information Technology, Computer Science, Business Administration / Management or other related fields, based on a four-year course of study from an accredited university or college. EXPERIENCE: Must have at least (2) year experience in Service Desk or Work Control functions. KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver. Fraud Alert Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position. KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.