Agent Customer Service

Manage and validate all China customer Purchase Orders, Banker Acceptance Draft (BAD) or Letter of Credits against compliance, supply policy, forecast, sales agreement, contract and general terms & conditions to ensure order information accuracy and to resolve any discrepancies prior to sales order processing. Work with Supply Chain team and Demand Planner to vet all China customer purchase orders against forecast and to do supply/demand management Process all domestic sales orders, third-party and intercompany sales orders into the Sales Order Processing system. Track the status of each order and provide regular feedback to the customers and sales team on the order status. Liaise with Supply Chain team and appointed service providers to ensure timely execution and deliveries of orders. Ensure timely and accurate invoicing/closure of all sales orders upon delivery/shipment. Verification of related shipping document and forward to customers timely. Process customer’s inquiries and customer complaint into SAP and ensure all customer complaints are resolved timely through coordination with respective work groups. Prepare related document to finance for issue RMB VAT invoice. Coordinate and arrange customer samples as requested. Liaise and coordinates with various work groups to resolve pricing, inventory, credit, quality and supply issues. Maintain and periodically validate the customer master data/profile in SAP system. Provide support to Sales, Finance, Operation Planning, Supply Chain and Purchasing as necessary. Any other tasks as assigned by supervisor