Service Station Manager Lead

JOB PURPOSE: Plan and manage all aspects of the day to day operations of the assigned very large and large service stations to ensure that sales, staff, stock, and resources are managed to achieve optimal utilization of resources, aligned with the defined quality standards whilst providing optimum client experience and achieve the defined revenue targets. Ensure that the highest standard of customer services are delivered consistently at all times, in a safe and environmental friendly atmosphere KEY ACCOUNTABILITIES: Job Specific Accountabilities Operations Management • Plan and ensure timely availability of trained staff and resources to support around the clock operations of the assigned station, in line with the defined quality standards to achieve operational efficiencies, revenue targets and optimum client satisfaction standards. • Organize and coordinate shift schedules for station employees including ensuring the completion of check-lists, registers and log books by shift personnel, and checking and endorsing timesheets and equipment check-lists in line with defined protocols. Ensure shift handover is properly done following retail procedures prior to shift turnover. Assign the location for each shift based on the business requirements. • Ensure that all stock are maintained at optimum level in line with the procedure for ordering, receiving and stocking of fuel, lube, LPG, Accessories and consumables, stationery, car wash shampoo, oil change tools, employee uniform and PPEs and mosque and accommodation requirements. • Supervise the deliveries and update the records. • Analyze and evaluate fuel inventory reports and notify any abnormal variances to Senior Area Manager & Maintenance workshop. • Ensure the maintenance of all station’s equipment and instruments in efficient operational order and make certain that all related issues are logged and communicated and addressed and all repairs to equipment and building are conducted promptly without interference to the flow of operations. • Conduct regular supervision, inspection or tours of the field to review operational standards, monitor quality of customer service, observe the standards and provide feedback to respective managers to support achievement of quality standards in line with the ADNOC brand guidelines. • Supervise and follow up on all incident and accidents reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty or other undesirable contact by employees or contractors are properly reported, investigated and recorded. • Analyse and evaluate various reports and records, such as daily statement of stocks and sales, record books and reconciliations to review performance and take corrective action to support alignment with defined operational excellence standards. • Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications and reporting to management. • Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations. • Checks shift reconciliation reports for 3 shifts and ensure that the day sales summary is processed in the system on time and the shift cash to be deposited in SCDM within 2hrs of shift closing. Investigate the BDS variance reports and take corrective actions. • Ensure the products are displayed as per planogram, monthly offer newsletter is displayed, Fridge/Freezer are set at the right temperature in C-Store. • Ensure F&B SOP’s are followed and any wastages are tracked properly, all equipment’s in F&B section are fully functional upto the level and the ingredients are rightly stocked. • Ensure Fuel Attendants and C-Store Runners offers customers the Carside Service of the C-Store products using ordering application at the Forecourt. Carside Service complies with HSE guidelines and use necessary Protective Equipment while taking and delivering orders to the forecourt. Station Targets • Continuously follow profitability and revenue targets for assigned station including but not limited to Fuel, Conversion and C-Store, F&B, Lube, Carwash, LPG, Car Side Deliver, etc. to ensure alignment with business plans for retail section; ensure the achievement of budgeted service station sales, gross margin and operational cost targets in line with the annual KPIs and manage inventory shrinkage, cash reporting targets and balancing of daily banking transactions to achieve efficient financial management. Provide financial reports to management in terms of P&L achievement. Station’s Layout • Ensure the standardizations of the station’s layout and the ‘look and feel’ in alignment with the standard design of retail outlets. Overtime management • Ensure overtime is administered in compliance with company policy and direction with proper controls and check. HSSE • Ensures strict compliance with ADNOC HSE rules and regula