Desktop Support Analyst

As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments. Key responsibilities include: Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices Deliver face-to-face support via Tech Bar and on-site user visits Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications Log and manage incidents and service requests through ServiceNow (or similar ITSM tools) Deploy, configure and maintain end-user hardware and devices Support meeting rooms, AV systems and video conferencing tools Travel to metro and satellite sites as required Escalate complex issues to internal support teams This position will be contracted through to November 3rd, with potential extension beyond dependent on performance and culture fit.