Data Operations Callback Analyst

Entity: Finance Job Family Group: Business Support Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Join our Team and advance your career as a Data Operations Callback Analyst In this role you will ensure master data procedures are accurate and in compliance within BP’s systems and in accordance with business Service Level Agreements (SLAs, i.e. Turnaround Time). You will perform regular data checks to ensure values are aligned with input sources and across the various fields in SAP ECC. You will work as part of a team, responsible for a wide range of business services. Our core principles lie in one team and striving to deliver the best services we can. We have a core backup structure which enables us to streamline work and keep performing in every circumstance. In this role You will: Be the centre of expertise for FBT Europe in our ERP systems (SAP, Salesforce) and components of various Satellite systems through the process of analysis, investigation, and coaching. To create and maintain various master data elements across the NIKE SAP ECC To create and maintain various data elements that support quality master data across the organization To perform regular data checks to ensure values are aligned with input sources and across the various fields in ECC Maintain the data portfolio across different systems Manage the SAP ECC iDoc handler, Use iDoc handler data and the incoming requests Collaborate with participants including external and local teams to manage workload. Follow mapping- and other input files, as appropriate Completion of requests in various systems Coordinate with various groups within the organization for required and specific information in respective stages of data maintenance Generate, review and action data validation reports (based upon agreed schedule for the particular data element). Validate reports with other groups on request Trouble-shoot material related failures throughout the planning and execution process Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework Develop, maintain, and enhance VBA-based tools to support efficient request handling, exception management, and operational reporting. Reduce manual intervention and mitigate data accuracy risks by standardising and automating Excel-based data processes. Design, implement, and maintain automated workflows to support end-to-end data operations processes, including request intake, approvals, notifications, and data handoffs. Integrate ERP systems, SharePoint, email, and other enterprise platforms to ensure timely, traceable, and compliant execution of data maintenace activities. Develop, maintain, and enhance operational dashboards and reports to monitor data quality, performance KPIs, workload trends, and process effectiveness. Transform and model data from various source systems to deliver accurate, reliable insights for operational reviews and management decision-making. Coordinate and provide expertise for change functions such as regression testing, change request, design forums and system rollouts Analyse the root cause of errors Create, document, review and update procedures where required Proactively maximise the benefits delivered by BP’s core systems by optimising system usage and output Contribute to the development and maintenance of KPIs and consistently deliver on targets set Supporting the management decisions to deliver strategy enabling Application of tools & processes – Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling Continuously review the reporting process and tools, see opportunities for improvement, recommend changes and support implementation Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further raise to higher levels of authority