Business Operations Specialist (Castrol)

Job Family Group: Business Support Group Job Description: This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership. Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. You’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Join our Castrol Team and advance your career as a Business Operations Specialist (CASTROL) This role is responsible for enabling improved performance through effective and efficient planning and performance management with focus on customer management processes and Sales Incentive Program (SIP). The Business Operations Specialist supports the CE&O teams to review performance, generate insights, and identify actions in line with Castrol’s approach. The role holder supports market sales enablement activities across relevant sales channels, helping deliver end-to-end customer processes including Lead to Contract, Order-to-Cash and the Customer Service Offer. This role works in partnership with Sales, Finance, People & Culture (P&C) and other relevant functions to ensure the applications meet the internal compliance standards, creating positive user experience and assurance of transactional continuity towards achieving customer and operational excellence. In this role You will: Lead the assigned performance process through appropriate data governance and management: Sales Incentive Program (SIP) Work with the sales, reward and finance teams to identify current difficulties and challenges, understand and recommend solutions for improvement. Ensure optimum functioning of the tools (PowerApps, Reward) and appropriate house-keeping practices in the analytics arena, conducting regular data quality to ensure accurate representation and decision making. Ensure appropriate access control framework is deployed and maintained Ensure understanding Sales & Customer operations needs and support the performance tracking of customer management critical metrics and SLAs relevant to the market, as defined by the business on an annual basis. Support the projects related to the Customer Service Offer with focus on Order-to-Cash (O2C) and Lead-to-Cash (L2C), where necessary. Oversee P2P activities and provide support where necessary Support the identification and implementation of continuous improvement initiatives in the market, in line with the global/regional frameworks and processes What You will need to be successful: University degree or equivalent experience Proven expertise in business and data analysis (including dashboard creation) Analytical attitude with solid background in monitoring performance Shown experience in generating and interpreting business and customer insights Experience in P2P (Purchase -to-Pay) process and effectiveness programs Fluent in English, both written and spoken. Strong communication and partner management skills. Good understanding of market, customer, and competitor trends. Desirable criteria: Experience in Sales and Customer management is desirable At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long-term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport a