Order Management Specialist (CASTROL)

Entity: Finance Job Family Group: Business Support Group Job Description: Job Description Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our Budapest Team and advance your career as an Order Management Specialist (CASTROL) In this role You will: Serving as the primary point of contact for customers, navigating the intricate dynamics between suppliers, sales managers, and global logistics teams with cultural sensitivity and exceptional communication Handling daily customer service tasks including order processing via phone, email, and fax. Ensuring accurate information gathering, order fulfillment, and prompt acknowledgment of all inquiries Guiding customers on optimal port selection and address order challenges, such as last-minute changes or small order optimization, to benefit both the company and the customer Taking decisive action in unforeseen circumstances, offering alternative solutions and seeking technical advice when necessary Monitoring order values to ensure compliance with credit limits and policies, coordinating with Sales/Credit Management as needed Recording and address customer complaints, contribute to knowledge building in the shipping industry, and identify opportunities for product introductions and market expansion Monitoring KPIs like IFOT (In Full On Time) service performance, identifying suboptimal patterns, and strive to improve delivery efficiency What You will need to be successful: Strong English proficiency Extensive experience in customer service, particularly in a Business Service Center environment - order management experience is a plus Deep understanding of customer needs and specific requirements Strong written and oral communication abilities Proficient in end-to-end order-to-cash processes, with excellent time management and problem-solving skills Expertise in SAP, Salesforce, and MS Office applications Ability to manage senior stakeholders with confidence and credibility At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! Travel Requirement Some travel may be required with this role, this is negotiable Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer. We do not dis