Business Support Representative CASTROL

Entity: Finance Job Family Group: Business Support Group Job Description: This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership. Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Join our Castrol Team and advance your career as a Business Support Representative (CASTROL) Business Support Representatives manage and maintain pricing master data (prices, discounts, rebates, promotions, NHF, and TLP), ensure data accuracy and compliance, support pricing and invoice-related queries, maintain pricing tools, and raise any data discrepancies or process issues. In this role You will: Serve as the first point of contact for customer, consumer, and internal enquiries, ensuring professional, timely resolution and issue where required while maintaining agreed targets and service levels Handle and track customer requests, queries, and complaints from receipt to completion, ensuring accurate documentation, follow-up, and partner communication Maintain high-quality customer and business support through accurate use of systems, data management, reporting, and collaboration with internal teams and participants Run pricing master data, including customer hierarchies, prices, discounts, rebates, contracts, promotions, NHF, and TLP, ensuring accuracy and compliance with company policies and Delegation of Authority requirements Validate pricing requests, resolve pricing and invoice-related discrepancies, maintain pricing tools and calculators, and support sales teams with complex pricing structures for key customers Produce regular and ad hoc reports while ensuring data integrity, minimizing errors, and supporting business decision-making Contribute positively to team and organizational goals by demonstrating strong communication, teamwork, flexibility, compliance with company policies, and adherence to EMS/QMS standards What You will need to be successful: Minimum years of experience in Customer Service, Pricing, Order Management, or Master Data Management Strong understanding of pricing processes, including prices, discounts, rebates, contracts, promotions, and invoice-related queries Excellent time management, prioritization, and organizational skills with the ability to manage multiple tasks simultaneously Proven ability to work effectively under pressure and meet demanding deadlines in a fast-paced environment Adaptable and flexible attitude, with the ability to quickly adjust to changing business requirements and priorities Strong problem-solving skills, capable of managing conflicting priorities and negotiating timelines to ensure key results are achieved Ability to proactively identify risks, develop contingency plans, and minimize disruption to business operations Strong partner management and relationship-building skills, with the confidence to collaborate across teams and functions Excellent communication skills and a commitment to delivering a high standard of customer service Team-oriented approach with the ability to promote a positive working environment, share knowledge, and support continuous improvement initiatives Desirable criteria: Good analytical skills and attention to detail Able to manage priorities and work in a fast-paced environment Comfortable using Excel and learning new systems Experience with SAP, Salesforce, or similar systems is an advantage At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long-term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join b