Electrical Service Engineer

Primary Responsibilities:  Travel to customer sites (onshore and offshore) to inspect, install, commission, test, calibrate, upgrade, refurbish, and repair ARM/NOV equipment and products.  Respond to emergency “Rig Down” situations as a priority to restore equipment to operational status safely and efficiently.  Service, overhaul, inspect, and identify faults on NOV rig equipment.  Perform fault finding on mechanical, electrical, PLC-controlled systems, AC/DC power systems, and Variable Frequency Drives (VFDs).  Execute field upgrades of electrical hardware and software using current control protocols and approved revisions.  Read and interpret engineering drawings and schematics; redline and update documentation as required.  Investigate reported equipment/product problems and NCRs; participate in root cause investigations and initiate corrective actions.  Prepare and submit accurate service documentation including daily reports, survey reports, parts lists, redline drawings, and final service reports in a timely manner.  Provide operational analysis and field surveys, producing reports with recommendations to improve equipment performance, efficiency, and reliability.  Escalate key faults or product failures to relevant departments and support resolution through to closure.  Support Installation & Commissioning (I&C) projects as required.  Train customers on safe operation, maintenance, and troubleshooting of NOV equipment in accordance with manuals, Product Information Bulletins (PIBs), drawing revisions, and software updates.  Maintain effective communication with customers, providing regular status updates and technical feedback.  Build and maintain strong working relationships with customers, suppliers, and ARM/NOV global teams.  Collaborate with engineering, quality, HSE, and management teams to resolve equipment issues and improve product performance.  Promote continuous improvement of systems, processes, and operational efficiency.  Ensure full compliance with ARM/NOV Quality Assurance (QA) and Health, Safety & Environment (HSE) policies and procedures.  Promote incident prevention and support the ongoing development of HSE standards and internal policies.  Maintain up-to-date knowledge of relevant HSE legislation and industry requirements.  Perform additional duties and travel on an ad-hoc basis as required by business needs.  Proven working knowledge of installation, commissioning, overhaul, fault finding, and repair of heavy machinery or automated systems.  Experience working with PLC and computer-controlled systems, including the ability to perform minor software modifications.  Strong understanding of AC & DC power systems, Variable Frequency Drives (VFDs), hydraulics, and pneumatics.  Experience within FMCG, heavy industry, oil & gas, or similar automated industrial environments.  Previous experience in a similar field service role, either offshore or within an automation-based industry.  Experience working in high-pressure operational environments requiring rapid fault diagnosis and resolution. Key Competencies & Skills:  Strong technical and functional knowledge of NOV drilling equipment (RFE, NOI, PCE) and related industry systems.  Ability to interpret engineering drawings, electrical schematics, and technical documentation.  PLC interrogation and minor software modification capability.  Advanced fault-finding skills across electrical, mechanical, AC/DC systems, and VFDs.  Installation, commissioning, testing, calibration, upgrade, and refurbishment expertise.  Root Cause Analysis (RCA) and NCR investigation support.  Rapid and effective response to “Rig Down” situations in high-pressure environments.  Strong analytical thinking and structured problem-solving ability.  High level of quality focus and commitment to QA/HSE compliance.  Effective planning, workload supervision, and time management skills.  Excellent verbal and written communication skills, including technical reporting.  Strong customer focus with ability to deliver training and operational support.  Cross-functional collaboration with engineering, quality, operations, and global teams.  Sound decision-making ability and capability to work under pressure.  Continuous technical learning mindset with patience and adaptability.