Airport Operations Supervisor - East MY

Sarawak, Malaysia Job Family Group: Downstream Supply Chain Worker Type: Regular Posting Start Date: July 30, 2026 Business Unit: Downstream and Renewables Experience Level: Early Careers Job Description: What’s the role Shell Aviation is a leading global supplier of aviation fuels and lubricants with over 100 years of industry experience. Operating at approximately 800 airports in over 40 countries, it provides fueling services for airlines, private operators, and airports. The company also offers technical consultancy, refueling systems, and sustainable aviation solutions. In Malaysia, Shell Aviation operate in 7 locations in KUL & PEN (West Malaysia) and KCH, MYY, LBU, BKI & TWU (East Malaysia) with more than 200-250 aircrafts refueled per day. What you’ll be doing Safe, Reliable & Efficient Operations Support Site Manage and responsible for day‑to‑day aviation fueling operations at KCH, MYY, LBU, BKI, TWU in line with Shell Aviation Operations Manual (SAOM), Joint Inspection Group (JIG) standard and local regulatory requirements. Ensure continuity of fuel supply to airline customers through safe operation of fixed installations, refuellers and bowsers. Implement and maintain SAV systems and other Shell approved systems such as Shell Performance Framework (SPF), SEAM and others. Ensure operational readiness and maintain effectiveness during peak demand, disruptions, emergencies or special operations. Support effective cost management including budget planning, expenditure tracking, OPEX optimization and financial accountability. Ensure collaboration with Shell Airport Optimizer (AO) and Trading & Supply (T&S) by providing accurate Demand/Forecast (DF) for continuous supply without any disruption to customers. HSSE & Ethics Leadership Provide visible and authentic HSSE leadership in line with Goal Zero, Shell Life‑Saving Rules (LSR) and Process Safety Fundamental (PSF). Support site HSSE activities include toolbox talks, meeting site inspections, safety leadership visits and field coaching. Support and maintain the Site HSSE Plan and Emergency Response Plan (ERP), ensuring regular drills and coordination with airport emergency services. Promote a strong safety culture and ensure consistent application of critical controls and PPE requirements. Supervise Permit to Work activities for non-routine activities on site ensuring compliance with Permit to Work (PTW) procedures. Ensure implementation of Shell Security standards, including maintenance of the Site Security Risk Assessment (SRA) Coordinate with airport security and relevant authorities on security‑related matters. Support and maintain site‑level risk management, including HEMP, HRA, and SRA assessments. Ensure all incidents, near misses, and unsafe conditions are reported, investigated, and learned from. Support and maintain the Management of Change (MoC) process and register, ensuring risks are assessed and approvals obtained prior to implementation. Support and implement Shell Ethics & Compliance with all team members including internal and external stakeholders. Compliance, Governance & Assurance Compliance to Civil Aviation Authority Malaysia (CAAM), Malaysia Airports Holdings Berhad (MAHB), Department of Occupational Safety and Health (DOSH), Department of Environment (DOE) and other authorities. Maintain Civil Aviation Authority Malaysia (CAAM) license requirement and support for renewal process for Shell Timur Sdn Bhd. Ensure Shell Emergency Response Plan (ERP) aligned with Airport Emergency Response Plan (AERP) and Fire and Rescue Services (AFRS) Ensure all Shell Aviation procedures, work instructions and control frameworks are implemented and followed. Maintain accurate records and operational data including License & Permit (L&P) in Shell approved systems such as i6, Maintain X, Fieldglass, Workday Learning and others. Support Site Manager for internal audits, external inspections and regulatory assurance activities. Ensure timely closeout of audit findings, incidents, and corrective actions. Monitor and maintain operator competence, fitness‑to‑drive (Airport Driving Pass & Airport Pass), licensing, and vehicle compliance. People Leadership, Competency & Capability Management Support, manage, and develop KCH, MYY, LBU, BKI, TWU operations team, including operators and contractors. Implement the most effective duty roaster and monitor the workload to avoid fatigue. Determine manpower requirements and succession planning in collaboration with Country Operations Manager. Ensure all staff meet competency, licensing, Fitness to Work (FTW) and training requirements as required by Shell and local authorities. Foster a disciplined, inclusive and high‑performance team culture aligned with Shell values. Ability to drive a culture of Operational Discipline, care for people and continuous improvement. Build trust and maintain excellent working relationships with internal and external stakeholders (e.g. internal partners, third party operators, supplier