Senior Customer Service Representative - German Speaking - Fixed term

Entity: Finance Job Family Group: Business Support Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. About the role Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities. In this role You will Interact with customers / stakeholders in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines Log, assign, track progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security Manage performance against key performance metrics (customer satisfaction, first call resolution, service level compliance, transactional accuracy etc.) Provide accurate information to both business customers and support teams through the correct use of all information technology systems Support and maintain databases and contract management tools end-to-end Carry out Retail specific financial tasks, pricing and reporting activities on a regular basis Log and follow-up incidents in the Incident report What You will need to be successful Fluency in German & English Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level interest in CRM systems/applications Ability to understand business requirements and strategy Previous experience in a business support environment Strong time management and organisation skills Excellent written/oral communication skills and ability to build effective working relationships Result-oriented personality and capability to overcome obstacles Capability to work in a team or individually if required Ability to keep deadlines whilst under pressure without compromising accuracy Highly motivated Exhibit strong teammate characteristics, constructive communication and active listening skills at all times At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital stat