Senior Customer Experience Representative

About Us Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices. At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow. About the Role We have an exciting opportunity for a Senior Customer Service Representative . This role will be based in 6750 Building, Makati City, Philippines. The Retail Loyalty & Mobile Payment Support Specialist provides operational, technical, and analytical support for North America retail loyalty and mobile payment programs, including Chevron Texaco Rewards, Albertsons/Safeway Rewards, ExtraMile Rewards, and P97 Mobile Payment. The role manages support requests, investigates transaction and site issues, monitors program performance, coordinates onboarding and offboarding activities, and maintains accurate case documentation in Salesforce and related systems. Responsibilities include, but are not limited to, the following: Provide day-to-day support for retail loyalty and mobile payment programs, including site-level inquiries, transaction issues, configuration concerns, and retailer-reported incidents. Investigate, troubleshoot, and resolve loyalty, mobile payment, POS configuration, connectivity, and data-related issues; escalate complex cases as needed. Monitor transaction activity, program performance, and site status to identify service disruptions, underperforming sites, and recurring issues. Support onboarding, offboarding, temporary closures, reactivations, and program enablement activities for participating retail sites. Maintain accurate case documentation, activity records, site information, and monitoring files in Salesforce and supporting systems. Coordinate with retailers, vendors, business partners, and technical teams to drive timely issue resolution and clear stakeholder communication. Identify trends, process gaps, and improvement opportunities to strengthen service reliability, efficiency, and the customer experience. About You We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged. Knowledge, Skills, and Experience: Bachelor's Degree in any field Proficient in the use of MS Office applications Good oral and written communication skills Strong interpersonal, organizational, and leadership skills Good analytical and problem-solving skills Can deliver effective presentations across a multi-cultural customer base Open to night shift and shifting work schedule , work on weekends and holidays. With experience in dealing with US clients Call center experience is a plus Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ( https://www.chevron.com/about/the-chevron-way ) . At the heart of The Chevron Way is our vision to be the global energy com