Digital Operations Team Lead End User Services

About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition. Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. 70 years on, Woodside continues to be driven by a spirit of innovation and determination. At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement. About Woodside Global Solutions Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration. Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. We are bold in our ambitions and resolute in our actions. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business. We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together. PURPOSE: The Operations Service Line Lead serves as the End User Computing (EUC) Subject Matter Expert for assigned service assets within the End User Services portfolio. The role is accountable for ensuring services operate safely, reliably, and efficiently, meeting agreed performance standards, service levels, and business expectations. The operations service line lead will ensure that proactive and predictive monitoring, incident response, service request fulfilment, problem management, work requests and continuous improvement efforts are effectively managed, routines established and operations conducted in a disciplined, predictable and high quality manner within their service line team. The operations service line lead must embody and lead through example, establishing a culture that represents Woodside’s Values and also drive and embed an operational culture and rhythm of safety, ownership, transparency, cultivate an ideas meritocracy and establish operational excellence and lean work practices. Responsibilities and Accountabilities Enables and Collaborate a high performing service line IT operations with strong operational disciplines, processes and practices that drives safe, secure, reliable, resilient, and cost efficient service operations. Ensure service line team have effective proactive and predictive monitoring, track and deliver high quality incident response, service request fulfilment, problem management, work requests and continuous improvement. Enable and role‑model a culture of safety, high performance, high ownership, high agency focused on delivering value and results to the business. Facilitates key delivery events and cadences, ensuring planning, review, and improvement activities are purposeful, time‑boxed, and focused on delivery outcomes rather than ceremony. Fosters strong team collaboration and communication, creating a transparent, inclusive, ideas meritocracy environment that supports alignment, trust, and effective problem solving. Foster a culture of writing and sharing, creating a practice of documenting processes, practices, knowledge articles, incident resolution, problem resolution, best practices and solutions well and thoroughly. Proactively identifies and removes problems that impact service security, reliability, resiliency, working with global Subject Matter Experts (SMEs), Engineering, Practice Leads and relevant stakeholders to resolve issues and gaps. Monitors service operational performance and flow, tracking trends in incidents, requests, problems, and identify root causes proactively to either resolve or improve the service performance. Monitor key performance metrics to provide insight and support data informed improvement. Enables transparent stakeholder communication, ensuring issues, risks, problems, causes and solutions are clearly understood and appropriately communicated. Support operational excellence and lean operational practices, constantly working with the team to identify areas of improvement that drive greater efficiency and productivity into the service or work processes. Ensures adherence to global Digital standards, blueprints, policy and guidelines. Ensure team members are empowered to deliver requests and changes with high throughput, whilst maintaining high quality of planning and execution with zero tolerance for unplanned, unapproved and