Operations Supervisor – Digital Solutions

Job Overview: The Operations Supervisor is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources. Responsibilities: Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing) Drive forward change initiatives which enhance business performance Partner with sales in identifying and pursuing new business opportunities within the area Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable) Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals Qualifications: Bachelor’s degree in an Engineering or Scientific discipline or equivalent experience Minimum 5 years of work experience in oilfield operations related to deployment and supporting: Artificial Lift Systems Automation (VSD, Controllers) Real Time Monitoring Systems Flow measurement devices Production Optimization platforms Data transmission: GSM, Wifi, Radio, Satelite Cloud platforms Solar panel system Experience in the execution of day-to-day operations and product related projects Electronic hands-on experience 2+ years’ experience in supervisory / coordinator role Knowledge of relevant industry regulations Driving license, min level B Skills: Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP) Comprehensive understanding of the technical job planning requirements Good understanding of Engineering, Service Quality and Sales Excellent customer/client communication Comprehensive understanding of customer requirements and market conditions Ability to work in high pressure situations, balancing both client and business expectations Knowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance Ability to accurately assess, solve, implement, and communicate solutions to problems Ability to manage, develop and coach teams across organizational boundaries Demonstrated ability to work in a global matrix organization Excellent leadership, strong interpersonal, negotiating, influencing and planning skills Team player Strong organizational and effective communication skills Strategic thinking skills Problem solving capabilities Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSof, Salesforce systems and FieldFX (where applicable) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ERP or CRM systems (e.g., JDE, Oracle, Salesforce) Basic data analysis and reporting Required language proficiency - fluent in Kazakh, English, and Russian. #LI-AM1