HR HELPDESK GEOZONE PARTNER

The Helpdesk Geozone Partner (Western Hemisphere) serves as the primary liaison between the HR Business Partners (HRBPs), Centers of Excellence (CoEs), and the outsourced service providers. This role is responsible for ensuring seamless HR service delivery, managing Level 1 (L1) queries and escalations, and driving continuous improvement across HR processes within the assigned Geozone. The Helpdesk Geozone Partner will partner closely with internal stakeholders and the external vendor to ensure service quality, compliance, and operational excellence.