Senior Specialist Digital Change Management

<br> <p style="margin: 0cm; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif; color: black; text-transform: uppercase; font-weight: bold;"><u><span style="font-size: 11.0pt; font-family: Arial, sans-serif; color: windowtext;">JOB PURPOSE</span></u><u><span style="font-size: 10.0pt; font-family: Arial, sans-serif; color: windowtext;">:</span></u></p><p style="margin: 0cm; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif; color: black; text-transform: uppercase; font-weight: bold;"> </p><p style="margin: 0cm 2.05pt 8.6pt 0.5pt; text-align: justify; line-height: 111%; font-size: 12pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 111%;">As a key member of the Digital Change Management team, the Senior Specialist, Digital Change Management partners closely with the business functions to capture, understand, prioritize, and describe their Digital demands. Provide the primary business interface to Digital delivery and enablement functions for an effective alignment with business needs.</span></p><p style="margin: 0cm 2.05pt 8.6pt 0.5pt; text-align: justify; line-height: 111%; font-size: 12pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 111%;">The Senior Specialist, Digital Change Management assists in managing the communication with the Customer functions. Leads the transitions efforts and help customers in adopting and adapting to the new Digital services and solutions.</span></p><p style="margin: 0cm 2.05pt 8.6pt 0.5pt; text-align: justify; line-height: 111%; font-size: 12pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 111%;">Responsible for maintaining optimal customer satisfaction levels, the Senior Specialist, Digital Change Management proactively identifies service improvements opportunities and work with the Customers in the resolution of service conflicts. </span></p><p style="margin: 0cm; font-size: 12pt; font-family: Arial, sans-serif;"> </p><p style="margin: 0cm; text-align: justify; font-size: 12pt; font-family: 'Times New Roman', serif; color: black; text-transform: uppercase; font-weight: bold;"><u><span style="font-size: 11.0pt; font-family: Arial, sans-serif; color: windowtext;">KEY ACCOUNTABILITIES:</span></u></p><p style="margin: 2pt 0cm; font-size: 12pt; font-family: Arial, sans-serif;"><strong><u><span style="font-size: 10.0pt;">Digital Change Management</span></u></strong></p><ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 115%;">Serve as “a trusted advisor” and the primary point of contact from </span><span style="font-size: 10.0pt; line-height: 115%;">Digital</span><span style="font-size: 10.0pt; line-height: 115%;"> for business line, managers, and key contacts in order to communicate IT services and capabilities. </span></li><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 115%;">Plan and lead the liaison between the business functions and the </span><span style="font-size: 10.0pt; line-height: 115%;">Group Digital & Cybersecurity </span><span style="font-size: 10.0pt; line-height: 115%;">teams in order to provide the required guidance to the business users and maintains a positive relationship with </span><span style="font-size: 10.0pt; line-height: 115%;">Group Digital & Cybersecurity </span><span style="font-size: 10.0pt; line-height: 115%;">customers.</span></li><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 115%;">Develop recommendations to facilitate the joint or coordinated application project delivery across business units in collaboration with other </span><span style="font-size: 10.0pt; line-height: 115%;">Digital </span><span style="font-size: 10.0pt; line-height: 115%;">teams. Evaluates joint initiatives as they relate to corporate strategy to ensure convergence and opportunities for measurable success.</span></li><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 115%;">Support high-level feasibility studies in pre-project phase to determine the viability of progressing a solution or a service.</span></li><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; line-height: 115%;">Market Digital solutions to the business and run awareness campaigns to promote their efficiency and utilization.</span></li><li style="margin: 2pt 0cm 2pt 0px; text-align: justify; line-height: 115%; font-size: 11pt;