Disability and Workers' Compensation Lead (Edmonton, AB, CA, AB T6P)

At Imperial, we work every day to responsibly develop Canada’s energy resources – applying technology and innovation to supply affordable, accessible and reliable energy while reducing emissions. Imperial recognizes the important role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse workforce fueled by a pride in what we do and what we stand for. The success of our upstream, downstream and chemical, and corporate divisions is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. Imperial honours diverse backgrounds so we can be a place where people can bring their full selves to work, no matter their identity, race, gender, sexual orientation, age, or ability. At Imperial, we want you to come for the position and stay for the career. As an integrated company, we are uniquely positioned to offer you a wide range of career prospects and growth opportunities through the course of your career with us. We invite you to bring your ideas and help create sustainable solutions that improve quality of life and meet society’s evolving needs. What Role You Will Play in Our Team The Disability and Workers’ Compensation Lead role oversees the operations and administration of sickness absence and temporary disability case program by third party disability vendors. This role also leads workers’ compensation processes by providing advice, guidance and claims management support to clinicians and business lines.   This position reports to the Country Occupational Health Manager. What You Will Do Leadership Maintains technical competency to drive disability and workers’ compensation management processes that are fit for purpose, effective and aligned with company standards, and seeks improvement opportunities Demonstrates strong analytical skills and makes objective decisions on behalf of the company Provides clinical oversight to disability case management advisors (DCMAs) Provides supervisory support to direct reports, promotes collaboration, teamwork, and a positive work environment Supports staff in addressing complex cases and escalations, including effective collaboration with stakeholders (e.g., safety, HR, law, business line) Coaches staff, identifies development needs, and provides constructive feedback facilitating career growth and competency Disability Program Management Maintains the disability program and partnerships with the third-party disability vendors Oversees contract terms scope of work, service level agreements and key performance indicators Ensures company principles are followed as they pertain to fitness for work by third party vendors and DCMAs Approves any disability management protocols recommended/suggested by and to the third-party vendor or DCMAs Supports program continuous improvement Maintains custodianship of the system of applications and vendor interfaces Maintains temporary disability benefits (TDB) reference guide that outlines how the TDB program is administered Collaborates with company and third-party stakeholders to ensure processes are followed and issues are identified and resolved Manages escalations from the business line for systemic issues and breaks in service, recommending solutions Utilizes advanced nursing assessment, clinical reasoning, and case management expertise to optimize fitness for work determination and return-to-work planning for lost time cases where disability benefits are not supported Demonstrates advanced clinical judgment in interpreting medical information and coordinating evidence-based disability case management to support successful return-to-work outcomes, with third party vendor Directs the delivery of absence notification processes by third party disability vendor, including template standards and call centre performance (e.g., customer experience and timekeeping errors) Coordinates updates to letter templates, intake call scripts and case management scripts with third party vendor Provides support to Timekeeping to resolve pay impacting case management issues (e.g., missing or incorrect absences close to payroll cutoff for timekeeping) Collaborates on process design for TDB no-pay and other complex cases, through interface with company Disability Review Committee, and supports HR Employee Services and Site Accommodations Committee Leads ad-hoc projects to implement various process and systems changes. Coordinates stakeholder discussions and change implementation. Supports Intermittent Absence (IA) program reporting, including oversight of DCMA and third party disability provider activities Conducts periodic reviews of third party disability vendor’s employee-facing documentation Supports supervisor communications/training input related to the TDB program Holds the third-party disability vendo