Customer Success Specialist Support

*Job Title:* Customer Operations Specialist – OTC Support *Contract Duration:* 6 months *Location:* Sunway / Subang Jaya area *Work Arrangement:* Hybrid *Working Hours:* Monday to Friday, normal office hours *Shift:* Not required *Job Summary* We are looking for a Customer Operations Specialist to support customer service and order-to-cash operational activities in a shared services environment. This role is suitable for fresh graduates or junior candidates with customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, retail operations, logistics operations or FMCG operations experience. The role requires someone who is detail-oriented, disciplined, reliable and comfortable handling structured and repetitive operational tasks. *Key Responsibilities* * Support customer enquiries through email, phone and internal service channels. * Assist with order placement, order amendments and order status follow-up. * Coordinate with internal teams to resolve customer issues and service requests. * Support order management, delivery follow-up and case tracking activities. * Handle basic customer account, payment, documentation and service-related enquiries. * Assist with dispute logging, initial investigation and follow-up until closure. * Support complaint, feedback and issue management in line with service timelines. * Maintain accurate customer, order and case information in internal systems. * Escalate issues when required and ensure proper follow-through on open tasks. * Support general customer operations and administrative activities as assigned. *Requirements* * Diploma, Degree or equivalent qualification in any discipline. * Fresh graduates are welcome to apply. * Prior experience in customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, logistics, retail or FMCG operations will be an advantage. * Good communication skills in English. * Strong attention to detail and accuracy. * Comfortable with structured, process-driven and repetitive operational work. * Reliable, disciplined and able to follow through on tasks. * Positive learning attitude and willingness to seek clarification when needed. * Able to work in a fast-paced environment. * Proficient in Microsoft Office, especially Outlook and Excel. *Candidate Profile* Best suited for candidates who are junior, teachable, process-disciplined and comfortable working in a shared services / customer operations environment.