IT Support Lead-Onsite

role is junior to the IT Support Manager and is responsible for leading front-line IT support activities within a site-based Oil & Gas operational environment, ensuring reliable day-to-day IT services and effective user support. Professional Summary The IT Support Lead typically has 3–5 years of experience in IT operations or service support, preferably within Oil & Gas or industrial environments. The role focuses on coordinating daily IT support activities, supervising technicians, resolving incidents, and acting as the primary escalation point to the IT Support Manager. Core Competencies IT Service Desk & End-User Support Incident, Request & Problem Coordination Basic Network & Systems Support IT Security Awareness & Compliance Vendor & Contractor Coordination Asset & Access Management ITIL-based Service Operations Key Responsibilities Coordinate day-to-day IT support activities for site users. Provide hands-on support for desktops, laptops, peripherals, and standard applications. Log, track, and resolve incidents and service requests in line with SLAs. Escalate complex or high-impact issues to the IT Support Manager as required. Support basic server, network, and application troubleshooting activities. Ensure compliance with IT security, access control, and acceptable use policies. Coordinate with vendors and third-party support teams for issue resolution. Maintain accurate IT asset, access, and support documentation. Support IT onboarding, inductions, and user awareness activities. Technical Skills Windows desktop and basic server administration Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking concepts (LAN, Wi-Fi, VPN) Endpoint security and antivirus tools ITSM / Service Desk tools Certifications ITIL Foundation (preferred) Microsoft or equivalent technical certifications (desirable) Relevant site HSE or safety certifications Key Performance Indicators (KPIs) Incident and request resolution within agreed SLA targets. User satisfaction with IT support services. Accuracy and completeness of IT asset and access records. Compliance with IT security and site policies. Reporting Structure Reports directly to the IT Support Manager and works closely with IT Infrastructure, Applications, IM, and Cyber Security teams to support site operations. KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver. Fraud Alert Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position. KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.