Business Analyst

Entity: Technology Job Family Group: IT&S Group Job Description: Work location Pune, India You will work with The bp pulse eMSP team plays a critical role in supporting BP’s ambition to achieve “Net Zero by 2050”. We provide the mobile application and all of the customer facing services that enable bp pulse deliver excellent EV charging solutions to customers. Our charging points have been used over 30 million times to enable around 200 million miles of zero tailpipe emission driving. We own and run a diverse portfolio of in-house built solutions and third-party vendor systems, ensuring that bp’s EV technology ecosystem remains reliable, secure, and high-performing. From integration services and payments technology to monitoring tools, operational data platforms, and core site systems, we drive efficiency and innovation across our global footprint. By building scalable solutions on global technology standards, we create seamless experiences for both customers and employees while optimizing bp pulse's operations. Let me tell you about the role A Business Analyst at bp provides enduring deep domain expertise to bridge the gap between business goals and technology solutions. Using techniques such as data analysis, customer and partner interviews and workshops, they gather, refine, and define business requirements and then collaborate with technology colleagues to deliver solutions that meet both user and business needs, ensuring successful roll-out and adoption of solutions. What you will deliver User research: Engage with users, observe and analyze their workflows, and extract meaningful insights about how they perform a process and interact with a product or system. This involves uncovering pain points, process mapping, pattern recognition, and connecting learnings to potential solutions. Requirements definition: Take responsibility for eliciting requirements through various techniques such as interviews, workshops, and document analysis. They lead workshops to assemble and refine requirements, consider tradeoffs, and ensure a clear understanding of system constraints. Additionally, they collaborate with design teams to develop solutions that meet both business and user needs. Relationship management: Build strong relationships with commercial and technology partners at all levels within a distributed team, ensuring effective communication, alignment and collaboration. Business process change: Lead business process workshops to analyze and map business processes, find opportunities for process improvements, and implements changes to enhance efficiency and effectiveness. Data analysis: Analyze and model data requirements, understand data models and database design to support sophisticated datasets, and provide insights and recommendations based on data analysis to support decision-making. Service delivery: Diagnose issues and work closely with other support teams across functions to understand defects, drive minor improvements, and document change requests clearly and concisely in order to bring quick resolution. What you will need to be successful (experience and qualifications) Strong analytical and problem-solving skills. Superb oral and written communication skills. Ability to build positive relationships with a variety of domain experts. Technical proficiency in areas such as data analysis and modeling, service design, and application design. At this level, the Business Analyst has confidence in applying theoretical and practical knowledge to solve predictable challenges in business analysis. They operate independently on well-defined problems and play a critical role in defining business requirements, supporting testing, and analyzing data to uncover actionable insights. Responsibilities include leading workshops to refine processes, managing stakeholder expectations, and delivering recommendations that drive efficiency. The ability to bridge business requirements and technical solutions becomes a key strength, supported by a growing ability to oversee complex tasks from start to finish. Preferred experience Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent experience. Demonstrable experience as a Business Analyst or in a similar role. About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tra