Data Operations Administrator CASTROL

Entity: Finance Job Family Group: Finance Group Job Description: This is a Castrol requisition, and the successful candidate will become part of the Castrol ring-fence ahead of the Castrol divestment later in 2026. Upon completion of the divestment, you will be employed by Castrol and will no longer be a bp employee Role Overview The Data Operations Administrator owns the execution of master data operations across Business Units. This role ensures adherence to governance standards, Service Level Agreements (SLA), and internal controls while proactively managing data quality, operational risks, and stakeholder expectations to support operational excellence and compliance. Key Accountabilities and challenges Accountable for the accurate, complete and timely creation, modification and de-activation of master data records in line with master data standards, governance policies and Service Level Agreements (SLA). This includes, but not limited to vendor, material, customer, pricing and finance master data across relevant system. Proactive tracking, analysis and resolution of outstanding master data issues, ensuring risks to business operations, reporting, or compliance are identified early. Escalate in a timely manner to obtain directions, decisions, or remediation support from appropriate authority levels. Responsible for data gathering, maintenance and reporting to monitor Key Performance Indicators (KPIs), service levels and operational trends within the master data management process, ensuring adherence to agreed targets. Operate and leverage reporting tools to monitor data accuracy, integrity and synchronization across integrated systems, ensuring consistency of master data throughout the landscape. Analyse root cause of data discrepancies and process failure and provide actionable insights and recommendations to drive continuous improvement in efficiency, data quality, internal controls, and compliance with governance requirements. Support master data related projects and initiatives by contributing to deployment activities, business requirement definition, testing support and transition into steady-state operations. Develop and maintain process documentation, work instructions and procedures, ensuring document remain current and reflective of operational changes, system enhancements and governance updates. Essential Education & Experience Bachelor’s degree in Business Management, Finance, Accounting or related field. Minimum 2 – 3 years of experience in master data management or related data operational role. Fresh graduate with relevant internship exposure will also be considered. Exposure to JDE or SAP and Salesforce would be an added advantage. Experience working in a cross-culturally and international/global business environment. Ability to communicate and influence across different levels in the organization Engaging and collaborative way of working Shared service centre experience. Flexible and able to work shifts when required to support business operations. Mindsets Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences Digital first - Applies creative digital solutions to solve problems Key Competencies Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks/threats and implements mitigation plans Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights Innovation - Adapts existing processes, methods and ways of worki