Associate Technician - IT Networks

role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure. The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment. Key Responsibilities Monitoring & Alert Management Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools Identify, acknowledge, and perform initial triage of alerts in a timely manner Escalate incidents to appropriate support teams based on defined procedures Incident & Ticket Management Create, update, and manage incident tickets in the IT service management (ITSM) system Ensure all tickets contain accurate, detailed, and timely documentation Track incidents through resolution and follow up as needed Support major incident coordination, including internal updates and stakeholder communication Initial Troubleshooting Perform basic troubleshooting of network, server, and application issues using documented procedures Gather relevant diagnostic information before escalation Apply standard operating procedures (SOPs) and knowledge base articles Communication & Coordination Serve as a primary point of contact for incident status updates Communicate clearly and professionally with internal teams and stakeholders Provide timely updates on incident progress and resolution Escalation Management Escalate incidents based on severity, impact, and defined service level agreements (SLAs) Coordinate with Tier 2/3 teams to ensure efficient resolution Operational Support Follow established processes for change management and maintenance activities Monitor system health and report anomalies or recurring issues Assist with routine operational checks and tasks Shift Coverage Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays Qualifications Education High school diploma or equivalent required Associate degree or technical training in IT or related field preferred Experience 0–2 years of experience in a NOC, Help Desk, or IT support environment preferred Familiarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required Experience with ITSM platforms (e.g., ServiceNow) preferred Certifications (Preferred) CompTIA Network+ and/or Security+ (or willingness to obtain) ITIL Foundation certification (or willingness to obtain within 6 months) Skills & Competencies Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN) Basic understanding of Windows and Linux server management Strong problem-solving and analytical skills Ability to follow documented processes and procedures Effective verbal and written communication skills Ability to prioritize tasks in a fast-paced environment Attention to detail and strong organizational skills Ability to work independently and as part of a team Work Environment 24x7 operations center environment Shift-based work schedule Occasional high-pressure situations requiring rapid response Success Factors Timely and accurate incident response and escalation High-quality ticket documentation Adherence to SLAs and operational procedures Strong collaboration with internal support teams KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business o