BPFGJP00013425 - Procurement Specialist I (Actual Job Title: myProcurement Senior Analyst)

Job Title: myProcurement Senior Analyst Type: Contract Duration: 12 Months (2 Nov 2026 – 31 Oct 2027) Work Hours: 5:00pm to 2:00am / 8:00pm to 5:00am Mode: Hybrid (3 Days Office & 2 Days WFH) Location: Kuala Lumpur, Malaysia Key Responsibilities: Acting as the 2nd line to identify, resolve and develop solutions to complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team. Playing a key role in identifying areas of improvement across S2P processes. To provide timely and relevant customer feedback and status update be it via the case management tool, email or Microsoft Teams chat. Prioritize business critical issues in a timely and effective manner. Communicate effectively with suppliers via email, phone, and virtual meetings. You will also act as a liaison between suppliers and internal stakeholders. Identify trends and areas for improvement in end-to-end process. Supporting the Team Lead in issue handling and working with cross functional teams for the highest priority issues/highest sensitivity cases. Coordinate with Coupa support and third-party vendors for issue resolution. Requirements: 3-5 years of shared service center experience, with a focus on providing exceptional service to our customers. 3+ years of experience administering Coupa or similar procurement platforms. Experience in SAP Ariba is an added advantage or other ERP systems (Oracle, NetSuite). Proficiency in BM & English Solid understanding of procurement and finance processes. Experience in analyzing data to recommend improvement Experience working cross-culturally across a global team Able to multi-task and work in a highly dynamic yet fast-moving environment Competent in managing customer data securely Strong conflict resolution skills Strong analytical capability Recruiter-in-charge: Name: Rodney Chong Email: [email protected]