Data Operations Senior Analyst

Entity: Finance Job Family Group: Finance Group Job Description: Overview We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our extraordinary team? Key Accountabilities and challenges Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs. Types of records include but not limited to customer master, material master, vendor master and finance master Ensure data input is consistent with the data standards and meets the required levels of completeness Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed Ensure that all supplier research and searches are completed and clearly documented Complete telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority Complete follow-up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case Be proactive in resolving any operational issues or delays with the case, collaborating closely with business partners, vendors and internal FBT teams Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements. Identify and implement process and solution requirements for the master data management process Regularly supervise and resolve outstanding master data management issues. Based on agreed trigger points, further advance to higher levels of authority for solution or direction and feedback Identify and supply to the improvement of defective trends or areas of process performance weakness in the end to end process Help handle a shared mailbox and tracker Perform other admin related tasks in the call backs space Perform other data operations-related activities as required. Supply towards the data enrichment process for the Data sub-tower on a continuous improvement cycle Primarily aligned to the US shift, with flexibility to support ANZ and Europe business hours as required. Qualifications, Competencies & Mindset Essential Education & Experience Bachelor’s Degree in Management, Business, Finance, Accounting, or related field Minimum of 5- 8 years of experience handling a client-service oriented function with experience in DATA/Operations/Procurement / Supply chain or Finance field experience Sound experience in SAP and MDG is helpful Previous experience in data structures or data management/administration. Experience of working cross culturally and in an international environment Ability to communicate and influence across different levels in the organisation Engaging and collaborative way of working Resilient and experienced in working in sophisticated environment Shared service centre experience. Mindsets Lead your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities and skills for the future; Values collaboration and collaborates to achieve results Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers Effortless customer experiences - Understands customer needs and delivers digital detailed self-service customer experiences Digital first - Applies creative digital solutions to tackle problems Key Competencies Operational Perfection - Has a sound understanding of process and workflow streamlining, problem resolution and organisational change. Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data Analytical Thinking - Systematically breaks down a sophisticated problem or process into component parts using log