GBS Data Operations - Document and Engineering Data Team Lead

Entity: Technology Job Family Group: Business Support Group Job Description: Let me tell you about the role: • Lead the Engineering Data, Document and Model Transaction Team in the eastern/western hemisphere time zones. • Implements and ensures the implementation of IMD management policies, standards, procedures, guidelines etc. to handle engineering document, data and model transactions in ALIM that are associated to assets and projects across P&O globally. • Ensures effective controls are in place for internal delegation, audit and control relating to the management engineering data, documents and models in ALIM. • Assesses and handles risks around the use of engineering data, documents and models stored in ALIM. • Provides reports on the consolidated status of quality and performance criteria as set by the Engineering Data, Doc and Model Delivery and Engineering Data, Doc and Model Discipline Lead to advise effective decision making. • Recommends remediation actions as required. • Ensures that engineering data, documents and models are presented optimally inaccordance with IMD management policies, standards, procedures, guidelines etc. • Supports the clean up of engineering data, documents and models as required. • Continuously improves IMD engineering data, document and model standards, tools, systems and processes through the Class Library and ALIM change request process. • Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. • Helps develop and enhance customer and stakeholder relationships. • Acts as the routine contact point, receiving and handling requests for support. • Responds to a broad range of service requests for support in the use of ALIM by providing information to fulfill requests or enable resolution. • Provides first line investigation and diagnosis of issues associated to the use of ALIM and promptly allocates unresolved issues as appropriate. • Assists with the development of standards, and applies these to track, monitor, report, resolve or bring up issues. • Contributes to creation of support documentation. What you will deliver: • Information Governance – ensuring the delivery of complete and compliant engineering data, documents and models, whether produced internally or externally, in accordance with IMD standards to ensure high quality information and data is used to support decision-making, business processes and digital services • Stakeholder Management - The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes. • Customer Support - Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. • Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management • Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans • Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state • Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data • Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information • Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights • Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new insights, projects and opportunities • Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the stakeholder. Knows when and how to use the chain of command • Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems • Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results • Eye For Business - Identifies new or alternative approaches to performing business activities more efficiently What you will need to be successful: • Fluent in E