Execution Senior Analyst, myProcurement

Entity: Finance Job Family Group: Finance Group Job Description: At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance, and customer service, the GBS centre will drive cutting-edge digital solutions and agile ways of working. Helpdesk Execution Senior Analyst is expected to act as technical SME for SAP/Coupa and Salesforce by trouble shooting and provide problem resolutions for purchasing activity. The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across end-to-end FBT Procurement and Group Source to Pay (S2P) process ownership. The role guides in management of the S2P Global Process Design Standards. Lead end-to-end procurement queries through the Coupa platform. Support requisition creation, PO lifecycle management, invoice processing, and approval workflows. Resolve sophisticated procurement and supplier-related issues within agreed SLAs. Provide end-to-end support for Coupa Procurement and P2P processes. Handle requisition, PO, invoice, approval workflow, and supplier-related queries. Support supplier onboarding and supplier enablement activities within Coupa. Troubleshoot Coupa system-related issues and coordinate with technical teams when required. Act as a critical issue point for challenging operational cases. Handle all incoming calls/emails/tickets Resolve issues and raise to the relevant channel if/when required; however, providing first level resolution is of utmost importance Deliver training in relation to S2P knowledge to users To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp Champion the use of GBS Procurement and Supplier Management processes and tools to ensure Operational Excellence and improve overall Business performance Stakeholder Management: Timely and relevant customer feedback and status update Challenge current process and performance practices, proposing and delivering enhancements to process & KPI’s to meet the ongoing requirements of the GBS Leadership Team Due Diligence: Conduct daily checks to avoid duplications in logging of calls, emails & tickets Check for accuracy of the details logged Analyse the contents of the tickets and assign it the relevant resolver group Ensure that all tickets are closed accurately, whilst adhering to processes at all times Participate in continuous improvement initiatives by proposing system and process enhancements Working hours (US shift) to support Business Partners Essential Education & Experience Bachelor’s Degree in, Finance, Accounting (B.com) Strong hands-on experience with Coupa tool Procurement Platform Knowledge of SAP ECC / Ariba integration with Coupa. This role requires working exclusively in the night shift (US business hours – 6.30 PM to 3.30 AM) Minimum 5-8 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes strong understanding of procurement and general accounting practices Proficient in PSCM applications including ARIBA, SAP and Salesforce Direct process management experience including standards, driving innovation, continuous improvement, technologies, processes, procedures and tools Experience of working cross culturally and in an international environment Ability to communicate and influence across different levels in the organisation Engaging and collaborative way of working Resilient and expert in working in multifaceted environment Mindsets Lead your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities, and skills for the future; Values partnership and collaborates to achieve results. Be curious - Willing to suggest new ways of working, processes, and technologies; Ensures the delivery and improvement of digital solutions to benefit customers. Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences Digital first - Applies creative digital solutions to solve problems Key Competencies Operational Excellence - Has a sound understanding of process and workflow streamlining, problem