Customer Experience Advisor (Budapest, BU, HU, 1134)

About us For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader. We don't stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs. Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way. Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders. Our Culture We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words— they're how we show up, focused on delivering the right answer, the right way, every day. ExxonMobil in Hungary ExxonMobil Hungary was established in 2004. Our diverse and multinational workforce of ~1,500 fellow colleagues has been powering ExxonMobil’s global businesses ever since. We are proud to work in an inclusive, safe, and vibrant work environment and we are aiming to provide an exciting, long-term career to all our employees. We develop together, we grow together.  Proudly awarded as Responsible employer of the year and received HRKomm award for Diverse workplace and award for Ergonomic program. What role will you play in our team We're looking for a Customer Experience Advisor to help drive service excellence and operational performance across our Customer Service operations. Acting as a key link between Customer Services teams,  external service partners and process partners, you will help resolve issues, improve processes, and ensure a seamless customer experience. What you will do Act as a subject matter expert for Order-to-Cash (O2C) and customer service processes. Partner with service providers to improve operational performance, customer satisfaction, and service quality. Lead and coordinate the resolution of escalated operational issues. Monitor customer feedback and drive timely resolution actions. Identify process improvement opportunities and support operational excellence initiatives. Provide performance insights and recommendations for business decision-making. Support implementation of global customer service processes, standards, and best practices. Collaborate with Sales, IT, Quality, and Customer Services teams to enhance customer outcomes. About You: Skills and Qualifications Experience in Customer Service, Customer Experience, operations, or Order-to-Cash environments and processes. Strong stakeholder management and relationship-building skills. Excellent communication, coordination, and influencing abilities. Proven problem-solving and analytical skills. Customer-centric mindset with a passion for continuous improvement. Ability to drive outcomes across multiple teams. Knowledge of SAP Order-to-Cash (O2C) modules is an advantage, but not a requirement. Why Join Us? Make a visible impact on customer experience and business performance. Work with diverse, global stakeholders. Influence process improvements and service excellence initiatives. Grow your expertise in customer operations, transformation, and continuous improvement. Ready to help shape outstanding customer experiences? We’d love to hear from you. Your Benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. ExxonMobil Hungary offers a variety of benefits to support and protect your health and financial wellbeing. From Day 1: Premium+: Annual bonus to recognize active service with ExxonMobil on top of your competitive pay Private Health insurance and Employee assistance Program Life insurance Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance Wellness programs with a wide range of activities including ergo breaks, ergonomics support, office yoga, massage and much more! With Continued employment: Voluntary Pension Fund (after 3 months of employment) Cafeteria (after 3 months of employment) Service Awards (at key service anniversary milestones) Please note benefits may be changed from time to time without notice, subject to applicable law. Stay connected with us Learn more at