LCV EUCOM Kosovo: Customer Service Specialist

Belong, Connect, Grow, with KBR! Program Summary KBR leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the Logistics Civil Augmentation Program contract (LOGCAP). KBR’s enduring mission support of the LOGCAP program dates back to 1992 when we served as the contract’s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 10 countries. Job Summary The Customer Service Specialist interacts clearly and professionally with customers (internal and external), maintains all files (current and historical) and performs a wide variety of administrative office duties. Roles and Responsibilities Independently assess and apply standard customer service techniques and procedures. Provide prompt, professional customer service at all times. Exercise judgment to adapt to the needs of each customer. Assist in designing larger and more complex customer service assignments. Assist in the development of plans, investigations, and surveys. Prepare reports with MS Word and Excel. Utilize MAXIMO asset management software. Comply with all safety processes and procedures, maintaining a safe working environment. Position may involve a rotating schedule. Perform other duties as assigned. Basic Qualifications (Required Education, Experience, Skills, and Certifications) Requires a High School Diploma or equivalent and at least 1 years of relevant Customer Service experience. Must have excellent communication skills including Fluency in English (speaking, reading, writing). Requires experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint). Must possess a high level of professionalism. Requires a high degree of efficiency and a sound work ethic. Must be detail oriented. Must be capable of working under pressure and with minimal supervision. Intermediate in English proficiency: Must be able to speak, read, and write in English at an Intermediate level. Fluency in Albanian and possessing an unrestricted right to work and reside in Kosovo. Preferred Qualifications Advanced knowledge and skills with the MS Office Suite. Proficiency with MAXIMO. KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver. Fraud Alert Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of KBR’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position. KBR will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.