International Mobility Client Services SME

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our PC&C Team and advance your career as an International Mobility Client Services SME In this role You will: Coach & Mentor a dedicated team of IM Client Services specialists. Own the end to end all requests, updates, issues and escalations related to own area and pro-actively set-up own priorities and support the team. Deliver high-impact HR IM Services activities for assigned transferees and/or business-facing HR in line with the approved relocation plan, including monitoring vendor performance and ensuring feedback is inputted to the vendor management process. Provide first level support for P&C and the business in respect of managing cprojects - maintaining focus on cost effectiveness, apply boundaries of international mobility policy suite whilst maintaining a focus on business need. Develop relationships with host model advisors, to ensure services delivered effectively support business need within bp international policy suite and client service framework. Utilise knowledge of policy, practice, and precedent to advise and counsel on policy-related disputes, while also determining when and how to escalate matters which can not be satisfactorily resolved. Ensure data quality and data security relating to international assignments, expatriate payroll, etc. Support and executes projects and activities within the IM people plan to support delivery of business strategy. Prepare assignment documentation and manage policy exception requests. Manage changes to compensation and assignment packages. Seek continuous improvement and efficiency opportunities in order to centralise, standardise and simplify IM administration, contributing to the delivery of improvement projects and initiatives. Investigate, liaise and resolve complex issues involving multiple systems and stakeholders by conducting a full background research and develop contingency plans. Be responsible for data management and data quality in the MyMobility system including payroll delivery What You will need to be successful: Competent knowledge of International Mobility processes and practices Good understanding of all mobility components e.g. assignment lifecycle; expat systems, e.g. MyMobility, compliance requirements Ability to handle sensitive and confidential information with discretion Ability to manage diverse cultural settings Excellent problem-solving abilities and attention to detail Proficiency in Microsoft Office applications As this is a global rule, must have flexibility in working across different timezones other Proficiency in English language At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 2 days / week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us! Travel Requirement Some travel may be required with this role, this is negotiable Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer S