Psp Manager Cmh

Responsibilities

PSP Strategy Development & Program Design

• Partner with brand teams to identify patient needs, understand customer expectations, and assess the competitive landscape for retail products.
• Develop and implement PSP strategies aligned with global design principles, Canadian market requirements, and brand objectives.
• Support retail brands within the Cardiometabolic Health portfolio, including Zepbound and Mounjaro.
• Collaborate with cross-functional teams including Brand, Medical, IT, Patient Safety, Quality, Supply Chain, Legal, Ethics & Compliance, Market Access, Government Affairs, and Finance to design and enhance patient support programs.
• Define operational requirements, implementation plans, resources, and vendor support necessary for successful program execution.
• Identify opportunities to improve patient and healthcare professional experiences throughout the PSP journey.

PSP Operations, Monitoring & Oversight

• Oversee the day-to-day operations of Patient Support Programs, including PSP call centre support, financial assistance cards, co-pay assistance programs, and product troubleshooting.
• Manage relationships with external PSP vendors and ensure the timely resolution of patient, healthcare professional, and operational issues.
• Support private access reimbursement pathways, including programs that assist cash-paying patients through discount initiatives.
• Monitor program performance through CRM platforms, reporting, data analysis, customer feedback, call monitoring, and key performance indicators.
• Lead regular vendor performance reviews and cross-functional business reviews to evaluate program effectiveness and identify continuous improvement opportunities.
• Ensure programs operate in accordance with Patient Safety, Medical Quality, Privacy, Compliance, and Customer Experience standards.
• Manage program budgets, financial tracking, forecasting, and vendor contract oversight.

Project Management & Stakeholder Leadership

• Lead complex, cross-functional initiatives involving multiple teams, stakeholders, timelines, and dependencies.
• Develop project plans and proactively identify risks, mitigation strategies, and opportunities for improvement.
• Manage stakeholder expectations, facilitate communication, and ensure alignment across internal and external partners.
• Collaborate with PSP colleagues to share best practices and support the delivery of high-quality patient support programs across therapeutic areas.