Customer Resolution Specialist

A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike. Key Responsibilities Ensure all stakeholders receive the highest level of service and professionalism Respond to internal queries in a timely, appropriate manner Communicate effectively with customers and providers Maintain confidentiality of customer and provider information Maintain A2 and customer documentation, including newly signed LOAs Contribute to improvement initiatives Manage the Service Inbox, actioning and delegating items, escalating to the General Manager where required Resolve queries received via the service inbox, escalating as needed Create and manage cases through to completion, including follow-up dates and summary notes Escalate cases to the Resolutions Manager as required, resolving by set due dates Develop and update internal process documentation for the Service Team Keep internal and external documentation up to date Identify potential savings or improvement opportunities and manage related projects through to completion