Systems Support Engineer

Job Summary The Systems Support Engineer sustains reliable non-ETRM commercial applications supporting compliance, credit risk, market risk, pricing, custom solutions, data platforms, reporting, and integrations. The role restores service, implements controlled application changes, and supports continuity of global trading operations. The scope excludes platform engineering, infrastructure engineering, and core ETRM basis-analysis responsibilities. Position Overview Your responsibilities may include: Monitor application health, trade and data flows, batch processing, interfaces, reporting, and downstream dependencies. Triage incidents, assess business impact, restore service, coordinate escalations, and communicate recovery status, workarounds, and next steps. Operate within a follow-the-sun model through structured handoffs, regional coordination, and end-to-end issue ownership. Maintain accurate support procedures and knowledge records. Meet service-level commitments and comply with ITIL, security, change management, and operational controls. Technical Responsibilities: Diagnose production issues across applications, Azure-hosted components, APIs, integrations, databases, configuration, logs, messages, scheduled processes, and file transfers. Implement minor bug fixes, SQL corrections, configuration updates, and small enhancements using approved development practices. Validate data integrity and reconcile application, interface, pricing, risk, and reporting output during recovery. Coordinate deployments, environment readiness, release validation, rollback planning, smoke testing, and post-release monitoring. Use source control, branching, pull requests, and CI/CD tooling to deliver changes safely. Document root-cause evidence and recommend preventive or automated improvements. Success Profile To thrive in this role, you’ll demonstrate the following leadership competencies: Takes Accountability: Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right. Drives Performance: Delivers results through realistic planning to accomplish goals. Makes Decisions: Generates effective solutions based on available information and makes timely decisions that are safe and ethical. Required Qualifications: Legally authorized to work in the United States. Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Management Information Systems, or equivalent practical experience. 5 or more years of experience supporting enterprise business applications in production. Intermediate level of experience providing Level 1 and Level 2 application support in a global or multi-region operating environment. Technical Skill Set Cloud and integration: 3 or more years of experience with Azure App Services, Azure Functions, Azure Service Bus, API services, message queues, data feeds, and system interfaces. Databases: Advanced level of proficiency SQL Server and Oracle skills, including SQL, stored procedures, query analysis, data validation, and reconciliation. Application development: Intermediate level of proficiency in .NET, C#, ASP.NET, REST APIs, debugging, exception handling, and application configuration. Production operations: Intermediate level of proficiency in incident triage, service restoration, impact assessment, root-cause analysis, escalation, SLA management, and stakeholder communication. DevOps: Intermediate level of knowledge of GitHub, Azure DevOps, source control, pull requests, CI/CD, and production release practices. Preferred Qualifications: Ability to create clear runbooks, troubleshooting guides, known-error records, and handover notes. Experience supporting energy or commodities trading processes and