Buyer Senior Analyst, Order Management

Entity: Finance Job Family Group: Procurement & Supply Chain Management Group Job Description: Overview At bp, we’re reimagining energy for people and our planet. We have an ambitious ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Performance and Control - FBT centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive modern digital solutions and agile ways of working. Key Accountabilities and challenges The Order Management team within Procurement Operations plays a critical role in ensuring efficient, compliant, and timely execution of procurement transactions. The team supports business operations through effective management of purchase orders, supplier interactions, invoice issue resolution, and collaborator support, helping deliver operational excellence and an exceptional user experience. The Senior Analyst Buyer role serves as a guide procurement professional responsible for handling sophisticated procurement transactions, resolving issues, supporting continuous improvement initiatives, and acting subject matter authority guide within the team. Operational Procurement Delivery Create, amend, handle, and close Purchase Orders (POs) in Coupa in accordance with procurement policies and service level agreements. Review procurement requests for completeness, accuracy, and compliance before PO creation. Process PO amendments, cancellations, quantity changes, pricing updates, and supplier modifications. Perform proactive follow-up with suppliers regarding PO acknowledgement and order status. Support invoice resolution by collaborating with Accounts Payable, suppliers, and business collaborators. Investigate and resolve transactional procurement exceptions and issues. Stakeholder & Supplier Management Act as a key point of contact for business users regarding procurement queries and transactional support. Build strong working relationships with business requestors, suppliers, procurement teams, and support functions. Coordinate with suppliers to resolve order, delivery, invoicing, and payment-related issues. Provide procurement process guidance and support to collaborators. Collaboration with Functional Teams Partner closely with Accounts Payable and Payments teams to resolve invoice discrepancies and supplier payment issues. Work with Sourcing, Category Management, Supplier Management, and Procurement Excellence teams to support operational delivery. Collaborate with system support teams to address Coupa-related issues impacting procurement operations. Continuous Improvement Find opportunities to improve process efficiency, compliance, and user experience. Support automation, standardisation, and operational excellence initiatives. Maintain process documentation and knowledge management materials. Share guidelines and provide mentorship to Analysts where required. Governance & Compliance Ensure compliance with procurement policies, delegated authority requirements, and internal controls. Maintain audit-ready transaction records and supporting documentation. Support quality reviews and process control activities. Qualifications, Competencies & Mindset Crucial Education & Experience Bachelor’s degree or equivalent experience in management, Business, Engineering, Finance, Accounting, or related field Minimum 3-5 years of Procurement Operations, Order Management, or Procure-to-Pay experience. Experience working with Coupa, SAP, Ariba, or similar procurement systems. Strong understanding of PO lifecycle management. Experience supporting invoice exception and payment resolution activities. Strong collaborator and supplier leadership skills. Excellent analytical and problem-solving abilities. Preferred Experience working with Coupa (PO creation and handling PO life cycle. Experience supporting North America or Americas business operations. Knowledge of procurement compliance and controls. Experience participating in process improvement initiatives. Key Success Measures PO accuracy and quality. SLA adherence. Invoice resolution turnaround time. Supplier query resolution. Collaborator satisfaction. Compliance and audit performance. Continuous improvement contributions. Mindsets Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities and skills for the future; Values partnership and collaborates to achieve results Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of