Business Manager

Job Family Group: Retail Group Job Description: We want to be the first choice for mobility and convenience customers now and in the future - From road trips to routines, we fuel life’s adventures with convenience and care. The Business Manager role (NZ) is an emerging leadership role responsible for the performance and development of Between 10-15 bp stores. This is a region-based role based, which holds direct responsibility for the safety, Customer, people, compliance, commercial performance, and brand performance within their allocated region (10-15 locations). Business Managers are enthusiastic, performance focused leaders that understand success is delivered through embedding a safety, team first culture. With a can-do attitude, willingness to challenge the status quo, and tenacity to succeed, our Business Managers are required adapt to environments where priorities can change rapidly. Leadership Provide engaging and authentic leadership of region, including coaching and developing partners, store managers and their teams Build and foster a collaborative environment that promotes open communication and for COCO sites, handles all people-related tasks, including engagement, development, and performance management Develop purposeful connections and shared ambitions with support office teams to ensure focus on the overall objectives Review, act on and continually improve bp engagement results by contributing to and delivering on the aligned people plan for COCO sites Utilise the bp tools for reward and recognition to drive a purpose and performance built culture within your cluster, including collaboration with the wider organisation through social channels Manage the onboarding and embedding of new partners for COFO sites Manage performance framework of partners to protect bp’s interests, while uplifting and empowering partners Manage end to end recruitment for COCO sites only safety Drive the ability and courage to speak up by fostering a psychologically safe environment Empower the region to achieve zero harm through curious and collaborative workings and continuous improvement Leverage bp’s Safety Leadership Principles and My Safety Commitments to ensure execution of bp processes, procedures, and innovative programs Improve key safety lagging indicators through enhancing the safety culture at store, and role modelling these behaviours Evaluate your regions risk and safety culture through regular safety audits Sales Execute the retail strategy & agreed customer offer in partnership with support teams and COFO partners Achieve the annual / monthly plans for sales; identify, implement & share growth opportunities Support the delivery of fuel volumes versus plan by working in collaboration with retail pricing Own & optimise region performance by driving aligned KPI’s, measured by scorecard Complete store level performance meetings with all stores and partners that inspire and drive continuous Improvements Lead and develop a fun and friendly culture in your region to deliver exceptional customer experiences, operational excellence, and identify growth opportunities Support and deliver projects within the region, such as partnership rollouts and innovation Meet and exceed all service metrics as outlined on scorecard savings Deliver profitability plan by managing the region to an agreed set of KPI’s, measured by scorecard. Look beyond the plan and continue to enhance financial performance by delivering better than plan, and better than yesterday Improve performance culture by managing cost risk through completion of risk audits, store checklists and ad hoc task What you will need to be successful (experience, job requirements & qualifications) Preferred Qualifications: Business, Customer Experience, Marketing, or relevant retail/customer-facing roles (desirable but not essential) Proven Leadership: Demonstrated history of leading with purpose, care, and authenticity Retail Operations Experience: Broad experience across retail operations, including diverse industry Digital Savvy: Experience in digitally advanced, commercially oriented, and future-focused organizations Food and Coffee Knowledge: Awareness of working with food and coffee is an advantage Flexibility to support a business that runs 24/7 operations including participation in on call arrangements as You will work with Senior leaders including Retail Market Manager, Convenience & Trading Manager, and other senior function leads Retail support functions including safety, space, marketing and category teams External bodies including local councils and government At bp, we provide the following environment and benefits to you: A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued Possibility to join our social communities and networks Learning opportunities and other development opportunities to craft your career path W