Buyer Analyst, Order Management

Entity: Finance Job Family Group: Procurement & Supply Chain Management Group Job Description: Overview At bp, we’re reimagining energy for people and our planet. We have a daring ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance Performance and Control - FBT centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive modern digital solutions and agile ways of working. Key Accountabilities and challenges The Analyst, Order Management role is responsible for executing day-to-day procurement transactions supporting Travel America operations. The role focuses on accurate and timely processing of Purchase Orders, handling supplier and business queries, supporting invoice resolution activities, and ensuring compliance with procurement processes and controls. The role works closely with business stakeholders, suppliers, Accounts Payable, Payments teams, and procurement colleagues to ensure efficient procurement service delivery. Purchase Order Processing Create Purchase Orders in Coupa based on approved procurement requests. Process PO amendments, revisions, closures, and cancellations. Validate procurement requests to ensure required information and approvals are present. Maintain accurate procurement transaction records and supporting documentation. Supplier & Business Support Respond to procurement-related queries from business stakeholders and suppliers. Follow up with suppliers regarding PO acknowledgements and order status updates. Support resolution of supplier issues related to orders and invoicing. Escalate complex issues appropriately to Senior Analysts or Team Leads. Invoice Resolution Support Work with Accounts Payable and Payments teams to resolve invoice processing exceptions. Assist suppliers in resolving invoice and payment-related queries. Support investigation and resolution of three-way match discrepancies when applicable. Monitor open issues and ensure timely follow-up to closure. Compliance & Quality Follow established procurement policies, procedures, and controls. Ensure transactional accuracy and adherence to SLA requirements. Maintain high standards of data quality within Coupa. Participate in quality reviews and corrective actions where required. Team Collaboration Work collaboratively with Procurement Operations, AP, Payments, Sourcing, and Procurement Excellence teams. Participate in team meetings, training, and knowledge-sharing activities. Support continuous improvement initiatives and process standardisation opportunities. Qualifications, Competencies & Mindset Essential Education & Experience Bachelor’s degree in management, Business, Engineering, Finance, Accounting, or related field Minimum 2-4 years years of Procurement Operations, Order Management, or Procure-to-Pay experience. Experience working with Coupa, SAP, Ariba, or similar procurement systems (Coupa preferred) Understanding of Purchase Order processes and procurement transactions. Good in verbal and written communication Strong attention to detail and organisational skills. Ability to manage multiple priorities and meet deadlines. Preferred Experience supporting global procurement operations. Exposure to invoice resolution and supplier support activities. Knowledge of procurement controls and compliance requirements. Key Success Measures PO processing accuracy. Productivity and throughput. SLA compliance. Invoice issue resolution support. Supplier and stakeholder satisfaction. Data quality and compliance adherence. Team collaboration and continuous improvement participation. Mindsets Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences Digital first - Applies creative digital solutions to solve problems Key Competencies Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans Change Management - Builds energy around a chan